UK & Ireland CIO Virtual Boardroom

6 December 2022 | 09:00 GMT

6 December 2022 | 09:00 GMT

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Personalised Conversation – Creating Next Level Customer Experience

Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.

Join CIOs from the leading organizations in your area to discuss:

Mastering the art of change and adaptability

Accelerating high growth and a data-first mindset

Empowering talent, protecting the enterprise

Agenda


6 December 2022

09:00 - 10:00  GMT

Personalised Conversation – Creating Next Level Customer Experience

Consumers today demand more than good products or services - they expect an exceptional customer experience. Stakeholders and technology leaders like Chief Digital Officers, CIOs and others play a key role by developing omnichannel experiences. As a result of the countless ways traditional channels address consumer needs, consumers spend a lot of time wondering where best to find assistance and information.

Identifying those technologies that improve the experience is a must, and with Business Messaging, companies are taking customer experience to the next level by providing a convenient and comfortable environment for consumers and delivering a springboard to drive business growth. Join this boardroom to discuss:

  • Providing a personalised experience in a digital-first world, helping to build trust and loyalty with customers
  • Building end to end customer journeys, improving customer experience and increasing the chance of conversion (from lead generation to driving sales)
  • Using the channels that your customers use in their daily lives, meet them where they already are to maximize your ROI

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Program Partner


UK & Ireland CIO Community Manager


For inquiries related to this event, please reach out to your dedicated program contact.

Lucy Guille

Senior Community Manager

+44 (0)7701 308 981

lucy.guille@gartner.com