VIRTUAL

UK & Ireland CIO Peer Roundtable

6 December 2022 | 09:00 GMT

6 December 2022 | 09:00 GMT

Personalised Conversation – Creating Next Level Customer Experience

Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.

Join CIOs from the leading organizations in your area to discuss:

Amplifying Value Through Digital Ecosystems

Accelerating Growth with Agility & Innovation

Authoring the Future through Culture, Influence & Technology

Discussion Leaders


Members of the UK & Ireland CIO community will lead the private, virtual discussion.

Nicolas Farin

Meta - Business Messaging

Head of Enterprise EMEA

Moderator

Emma Ford

ASDA

Senior Director - Future programme Ecommerce Lead

Discussion Leader

Michelle Kearns

Boots

Head of IT

Discussion Leader

Adam Warne

River Island

CIO

Discussion Leader

Agenda


6 December 2022

09:00 - 10:00  GMT

Personalised Conversation – Creating Next Level Customer Experience

Consumers today demand more than good products or services - they expect an exceptional customer experience. Stakeholders and technology leaders like Chief Digital Officers, CIOs and others play a key role by developing omnichannel experiences. As a result of the countless ways traditional channels address consumer needs, consumers spend a lot of time wondering where best to find assistance and information.

Identifying those technologies that improve the experience is a must, and with Business Messaging, companies are taking customer experience to the next level by providing a convenient and comfortable environment for consumers and delivering a springboard to drive business growth. Join this boardroom to discuss:

  • Providing a personalised experience in a digital-first world, helping to build trust and loyalty with customers
  • Building end to end customer journeys, improving customer experience and increasing the chance of conversion (from lead generation to driving sales)
  • Using the channels that your customers use in their daily lives, meet them where they already are to maximize your ROI

Your Community Partners


Program Partner

Community Programme Manager


For inquiries related to this community, please reach out to your dedicated contact.

Lucy Guille

Senior Community Manager

+44 (0)7701 308 981

lucy.guille@gartner.com