VIRTUAL

UK & Ireland CIO Peer Roundtable

6 July 2022 | 09:00 BST

6 July 2022 | 09:00 BST

The CIO's Role in Partnering With the Business to Drive Customer Experience

Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.

Join CIOs from the leading organizations in your area to discuss:

Delivering Digital Innovation to Drive Value Across the Enterprise

Maximizing Existing Resources to Optimize Emerging Costs

Leading the Organization Through Advanced Technology Adoption

Discussion Leaders


Members of the UK & Ireland CIO community will lead the private, virtual discussion.

Nazir Ul-Ghani

Meta - Business Messaging

Director Business Messaging, EMEA and APAC

Moderator

Leon Shepherd

Ted Baker London

CIO

Discussion Leader

Agenda


6 July 2022

09:00 - 10:00  BST

The CIO's Role in Partnering With the Business to Drive Customer Experience

Almost every organisation claims the consumer comes first, but is this really the case? As a CIO, it’s critical to champion the alignment of technology to seamlessly support all sales, marketing, and customer service teams. Having all the systems to assist the entire consumer journey while reducing friction and enhancing customer satisfaction is a key way for IT Leaders to partner with the business for stronger outcomes. Join this boardroom to explore how to evolve your IT delivery models to drive customer centricity, and how you can measure the impact of this approach. Specifically, you will discuss:

  • How technology strategies should differ when business objectives prioritise consumer centricity
  • The enablers CIOs need to implement in order to accelerate consumer-centric initiatives
  • Rethinking IT roles and responsibilities to align with shifts toward product-oriented, platform-based delivery models

Your Community Partners


Program Partner

Community Programme Manager


For inquiries related to this community, please reach out to your dedicated contact.

Lucy Guille

Senior Community Manager

+44 (0)7701 308 981

lucy.guille@gartner.com