UK & Ireland CIO Community
Peer Roundtable
6 July 2022 | 09:00 BST
6 July 2022
09:00 BST
The CIO's Role in Partnering With the Business to Drive Customer Experience
Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.
Join CIOs from the leading organizations in your area to discuss:
Adapting for Strategic Agility
Assessing Investment in and Financial Impact of AI
Managing Risk & Regulation Through Geostrategic Sourcing
Discussion Leaders
Members of the UK & Ireland CIO community will lead the private, virtual discussion.
Nazir Ul-Ghani
Meta - Business Messaging
Director Business Messaging, EMEA and APAC
Moderator
Leon Shepherd
Ted Baker London
CIO
Discussion Leader
Agenda
6 July 2022
09:00 - 10:00 BST
The CIO's Role in Partnering With the Business to Drive Customer Experience
Hosted by Meta - Business Messaging
Almost every organisation claims the consumer comes first, but is this really the case? As a CIO, it’s critical to champion the alignment of technology to seamlessly support all sales, marketing, and customer service teams. Having all the systems to assist the entire consumer journey while reducing friction and enhancing customer satisfaction is a key way for IT Leaders to partner with the business for stronger outcomes. Join this boardroom to explore how to evolve your IT delivery models to drive customer centricity, and how you can measure the impact of this approach. Specifically, you will discuss:
- How technology strategies should differ when business objectives prioritise consumer centricity
- The enablers CIOs need to implement in order to accelerate consumer-centric initiatives
- Rethinking IT roles and responsibilities to align with shifts toward product-oriented, platform-based delivery models
Apply to Participate
Each application is carefully vetted to ensure members meet established criteria, preserving the quality of the network and enabling meaningful, peer‑level discussions among leaders from the world’s leading organizations.
Once you submit your application, a Community Program Manager will schedule a conversation to understand your priorities and interests and complete onboarding, including access to year‑round community events.
Your Community Sponsors
Program Partner
Community Programme Manager
For inquiries related to this community, please reach out to your dedicated contact.
