UK & Ireland CIO Peer Roundtable

6 July 2022 | 09:00 BST

6 July 2022 | 09:00 BST

The CIO's Role in Partnering With the Business to Drive Customer Experience

Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.

Join CIOs from the leading organizations in your area to discuss:

Shaping the Efficient Enterprise with AI & Automation

Strengthening Partnerships for Wider Business Impact

Illustrating IT’s Value through Business-first Initiatives

Discussion Leaders

Members of the UK & Ireland CIO community will lead the private, virtual discussion.

Nazir Ul-Ghani

Meta - Business Messaging

Director Business Messaging, EMEA and APAC


Leon Shepherd

Ted Baker London


Discussion Leader


6 July 2022

09:00 - 10:00  BST

The CIO's Role in Partnering With the Business to Drive Customer Experience

Almost every organisation claims the consumer comes first, but is this really the case? As a CIO, it’s critical to champion the alignment of technology to seamlessly support all sales, marketing, and customer service teams. Having all the systems to assist the entire consumer journey while reducing friction and enhancing customer satisfaction is a key way for IT Leaders to partner with the business for stronger outcomes. Join this boardroom to explore how to evolve your IT delivery models to drive customer centricity, and how you can measure the impact of this approach. Specifically, you will discuss:

  • How technology strategies should differ when business objectives prioritise consumer centricity
  • The enablers CIOs need to implement in order to accelerate consumer-centric initiatives
  • Rethinking IT roles and responsibilities to align with shifts toward product-oriented, platform-based delivery models

Your Community Partners

Program Partner

Community Programme Manager

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Lucy Guille

Senior Community Manager

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