Southern California CIO Peer Roundtable

May 18, 2021 | 1:00pm PDT

May 18, 2021 | 1:00pm PDT

Embracing a Scalable Customer-Engagement Strategy

Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.

Join CIOs from the leading organizations in your area to discuss:

Shaping the Efficient Enterprise with AI & Automation

Strengthening Partnerships for Wider Business Impact

Illustrating IT’s Value through Business-first Initiatives

Discussion Leaders

Members of the Southern California CIO community will lead the private, virtual discussion.

Brandon Penn


Global Head, Twilio Foundry


Howard Schweitzer

Mars Petcare

Global Chief Information Officer



May 18, 2021

1:00pm - 2:00pm  PDT

Embracing a Scalable Customer-Engagement Strategy

As a CIO, you know that building a strategy to serve your customers is as old as the job itself. What has shifted, however are the speed of demand, modes of commerce and the ease of entry by digital-first competitors into your market. Under these circumstances, a traditional model is too slow and rigid to keep pace with today’s digital acceleration. But what does it really mean for CIOs to put the consumer first in this evolving context?

In this session, you’ll tackle this question by discussing:

  • What makes building differentiated experiences unique from traditional, siloed customer engagement and what that strategy looks like in practice
  • The evolutions in data capability, technology and compliance procedures necessary to execute a customer-first strategy in any market
  • The new business processes and communications channels necessary to better align with customer needs

Your Community Partners

Community Partner

Community Program Manager

For inquiries related to this community, please reach out to your dedicated contact.

Dennis Keenan

Senior Program Manager