Southern California CIO Community
Peer Roundtable
May 18, 2021 | 1:00pm PDT
May 18, 2021
1:00pm PDT
Embracing a Scalable Customer-Engagement Strategy
Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.
Join CIOs from the leading organizations in your area to discuss:
Adapting for Strategic Agility
Assessing Investment in and Financial Impact of AI
Managing Risk & Regulation Through Geostrategic Sourcing
Discussion Leaders
Members of the Southern California CIO community will lead the private, virtual discussion.
Brandon Penn
Twilio
Global Head, Twilio Foundry
Moderator
Howard Schweitzer
Mars Petcare
Global Chief Information Officer
Panelist
Agenda
May 18, 2021
1:00pm - 2:00pm PDT
Embracing a Scalable Customer-Engagement Strategy
Hosted by Twilio
As a CIO, you know that building a strategy to serve your customers is as old as the job itself. What has shifted, however are the speed of demand, modes of commerce and the ease of entry by digital-first competitors into your market. Under these circumstances, a traditional model is too slow and rigid to keep pace with today’s digital acceleration. But what does it really mean for CIOs to put the consumer first in this evolving context?
In this session, you’ll tackle this question by discussing:
- What makes building differentiated experiences unique from traditional, siloed customer engagement and what that strategy looks like in practice
- The evolutions in data capability, technology and compliance procedures necessary to execute a customer-first strategy in any market
- The new business processes and communications channels necessary to better align with customer needs
Apply to Participate
Each application is carefully vetted to ensure members meet established criteria, preserving the quality of the network and enabling meaningful, peer‑level discussions among leaders from the world’s leading organizations.
Once you submit your application, a Community Program Manager will schedule a conversation to understand your priorities and interests and complete onboarding, including access to year‑round community events.
Your Community Sponsors
Community Partner
Community Program Manager
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