Southern California CIO Town Hall

March 20, 2024 | 10:00am PDT

March 20, 2024 | 10:00am PDT

The Key to Competitive Differentiation and Growth is Customer Experience

Participate with your CIO peers in the Southern California community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.

Join fellow CIOs in the Southern California community to discuss:

Understanding the holistic customer journey to fuel meaningful innovation and drive business growth

Addressing internal challenges that hinder full visibility

Winning loyalty and building trust through improving the customer experience

Discussion Leaders

Members of the Southern California CIO community will lead the interactive discussion and share lessons learned.

Jeff Burlin


Senior Director, Executive Engagement Programs


Anthony Moses

Yamaha Motor Finance Corporation

Global Chief Strategy and Innovation Officer

Governing Body Host

Christopher Coye


SVP, IT & Chief Information Officer

Discussion Leader

Allen Fazio

Houlihan Lokey

Chief Information Officer

Discussion Leader


March 20, 2024

10:00am - 11:00am  PDT

The Key to Competitive Differentiation and Growth is Customer Experience

Delivering a seamless and consistent customer experience across interactions and channels is key to driving competitive differentiation and business growth, yet many CIOs are still grappling with operational and data silos, legacy technology and internal cultural resistance that hinder their ability to innovate and unlock the full potential of their digital investments.  In a world where consumers have more choices than ever for the products and services they purchase, companies who understand, prioritize, and orchestrate better customer journeys will be the ones who win loyalty, earn trust, and accelerate growth to win future market share.

Join this session to discuss:

  • Overcoming common challenges that prevent companies from unlocking their full customer engagement potential
  • Building trust with customers and internal stakeholders by focusing on the customer journey
  • Blending legacy technologies and new digital capabilities to create competitive advantage and drive growth

Your Community Partner

Key Partner

Community Program Manager

For inquiries related to this community, please reach out to your dedicated contact.

Lauren Hursley

Senior Community Program Manager