Southern California CIO Town Hall
March 20, 2024 | 10:00am PDT
March 20, 2024 | 10:00am PDT
The Key to Competitive Differentiation and Growth is Customer Experience
Participate with your CIO peers in the Southern California community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.
Join fellow CIOs in the Southern California community to discuss:
Understanding the holistic customer journey to fuel meaningful innovation and drive business growth
Addressing internal challenges that hinder full visibility
Winning loyalty and building trust through improving the customer experience
Discussion Leaders
Members of the Southern California CIO community will lead the interactive discussion and share lessons learned.
Jeff Burlin
Twilio
Senior Director, Executive Engagement Programs
Presenter
Anthony Moses
Yamaha Motor Finance Corporation
Global Chief Strategy and Innovation Officer
Governing Body Host
Christopher Coye
Skechers
SVP, IT & Chief Information Officer
Discussion Leader
Allen Fazio
Houlihan Lokey
Chief Information Officer
Discussion Leader
Agenda
March 20, 2024
10:00am - 11:00am PDT
The Key to Competitive Differentiation and Growth is Customer Experience
Hosted by Twilio
Delivering a seamless and consistent customer experience across interactions and channels is key to driving competitive differentiation and business growth, yet many CIOs are still grappling with operational and data silos, legacy technology and internal cultural resistance that hinder their ability to innovate and unlock the full potential of their digital investments. In a world where consumers have more choices than ever for the products and services they purchase, companies who understand, prioritize, and orchestrate better customer journeys will be the ones who win loyalty, earn trust, and accelerate growth to win future market share.
Join this session to discuss:
- Overcoming common challenges that prevent companies from unlocking their full customer engagement potential
- Building trust with customers and internal stakeholders by focusing on the customer journey
- Blending legacy technologies and new digital capabilities to create competitive advantage and drive growth
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