France CIO Virtual Boardroom

28 June 2022 | 09:00 CEST

28 June 2022 | 09:00 CEST

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The CIO's Role in Partnering with the Business to Drive Customer Experience

Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.

Join CIOs from the leading organizations in your area to discuss:

How technology strategies should differ when business objectives prioritise customer centricity

The enablers CIOs need to implement in order to accelerate customer-centric initiatives

Rethink IT roles and responsibilities to align with shifts toward product-oriented, platform based

Discussion Leaders


Members of the France CIO community will lead the private, virtual discussion.

Estelle Yafi

Meta - Business Messaging

Business Messaging Lead, France

Moderator

Agenda


28 June 2022

09:00 - 10:00  CEST

The CIO's Role in Partnering with the Business to Drive Customer Experience

Almost every organisation claim the consumer comes first, but is this really the case? As a CIO, it’s critical to champion the alignment of technology to seamlessly support all sales, marketing, and customer service teams. Having all the systems to assist the entire consumer journey while reducing friction and enhancing customer satisfaction is a key way for IT Leaders to partner with the business for stronger outcomes. Join this boardroom to explore how to evolve your IT delivery models to drive customer centricity, and how you can measure the impact of this approach. Specifically you will discuss:

  • How technology strategies should differ when business objectives prioritise consumer centricity
  • The enablers CIOs need to implement in order to accelerate consumer-centric initiatives
  • Rethink IT roles and responsibilities to align with shifts toward product-oriented, platform based delivery models

REGISTER

Program Partner


France CIO Community Manager


For inquiries related to this event, please reach out to your dedicated program contact.

Chloe Stevenson

Community Manager

+44 (0)7701 308 236

chloe.stevenson@gartner.com