Evanta, a Gartner Company
SMS Terms and Conditions


Evanta, Inc., a subsidiary of Gartner Inc., (“Evanta,” “we,” “us,” or “our”) provides these SMS Terms and Conditions (the “SMS Terms”), which govern the provision and delivery of text messages by us or our text message service providers to you (the “Evanta notifications”). Evanta provides this text message service to (1) provide you with information you requested from us and/or (2) notify you of special offers, sales, and events that may interest you.

E-SIGN Disclosure:

By agreeing to receive Evanta notifications, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by sending an email to Privacy@gartner.com with “Revoke Electronic Consent” in the subject line. To view and retain a copy of this disclosure or any information regarding your enrollment in this program, you will need (i) a device (such as a computer or mobile phone) with a web browser and Internet access and (ii) either a printer or storage space on such device. For a free paper copy, or to update our records of your contact information, send an email to Privacy@gartner.com with contact information and the address for delivery.

Signing Up for Evanta notifications:

Evanta will send Evanta notifications only to those who consent to receive such text messages. You can sign up by entering your information on one of our websites, in a mobile location, or in any other location where we request your phone number. By signing up to receive Evanta notifications, you agree to these SMS Terms and Evanta Privacy Policy. You also agree that Evanta or its agents may use any automated or non-automated technology to send you promotional and/or informational text messages. You understand that you are not required to receive Evanta promotional text messages as a condition of using services or products made available by Evanta. Evanta notifications exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Costs of Signing Up for Evanta notifications:

Evanta does not charge you for its text message program. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.

Frequency of Text Messages:

We may send you an initial message confirming that we have received your opt-in. After that, the specific amount of text messages may vary depending on how you use our services and whether you take steps to generate additional text messages from us (such as by sending a HELP request).

Participating Carriers:

Content is not available on all carriers and carrier participation could change. As of October 2019, our text messages can be sent through the following carriers: Verizon, AT&T, T-Mobile, and Sprint. The content is not compatible with all mobile device models. The list of participating carriers may be changed at Evanta’s sole discretion without prior notice. Evanta will not be liable for any delays in the receipt of any text messages or changes to the participating carriers as delivery is subject to effective transmission from your carrier with active participation at that time. The mobile carriers are not liable for delayed or undelivered messages.


By signing up to receive Evanta notifications, you represent that you are 13 years of age or older and understand the obligations and agree to the terms set forth in these SMS Terms, which forms a binding agreement between you and us. You further represent that you are the subscriber of the cellular service at the mobile number provided. In the event that you change or deactivate the mobile number you enrolled in Evanta notifications, you agree you will promptly notify Evanta at Privacy@gartner.com to have your number removed.

Opting Out of Evanta notifications:

If you no longer want to receive Evanta notifications, your only options are to reply with STOP to any text message from Evanta. After unsubscribing, we may send you confirmation of your opt-out via text message. If you have revoked consent and want to re-enroll in our text message program, you can resume your enrollment by entering your information on one of websites, in a mobile location or in any other location where we request your phone number.

Modifications to these Evanta SMS Terms:

We reserve the right to modify these SMS Terms, or any part thereof, or add or remove terms at any time, and such modifications, additions or deletions will be effective immediately upon posting. Your continued enrollment in Evanta notifications shall be deemed to constitute acceptance by you of such modifications, additions or deletions.

Arbitration and Class Action Waiver:


You and Evanta agree that these SMS Terms affect interstate commerce and that the Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions.

This Arbitration and Class Action Waiver section is intended to be interpreted broadly and governs any and all disputes between us, including but not limited to claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; claims that arose before these SMS Terms or any prior agreement (including, but not limited to, claims Evanta to advertising or your receipt of any text messages from us or our services providers); and claims that may arise after the termination of these SMS Terms. The only disputes excluded from this broad prohibition are the litigation of certain intellectual property and small court claims, as provided below.

By agreeing to these SMS Terms, you agree to resolve any and all disputes with Evanta as follows:

Initial Dispute Resolution: Most disputes can be resolved without resort to litigation. You can reach Evanta at Privacy@gartner.com. Except for intellectual property and small claims court claims, the parties agree to use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation with Evanta, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration.

Binding Arbitration: If the parties do not reach an agreed-upon solution within a period of thirty (30) days from the time informal dispute resolution is initiated under the Initial Dispute Resolution provision above, then either party may initiate binding arbitration as the sole means to resolve claims, subject to the terms set forth below. Specifically, all claims arising out of or relating to these SMS Terms (including the SMS Terms’ or Privacy Policy’s formation, performance, and breach), the parties’ relationship with each other, your receipt of text messages from us or our service providers, and/or your enrollment in Evanta notifications shall be finally settled by binding arbitration administered by JAMS in accordance with the JAMS Streamlined Arbitration Procedure Rules for claims that do not exceed $250,000 and the JAMS Comprehensive Arbitration Rules and Procedures for claims exceeding $250,000 in effect at the time the arbitration is initiated, excluding any rules or procedures governing or permitting class actions. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these SMS Terms or the Privacy Policy, including but not limited to any claim that all or any part of these SMS Terms or Privacy Policy is void or voidable, whether a claim is subject to arbitration, or the question of waiver by litigation conduct. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be written and shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. To start an arbitration, you must do the following: (a) write a Demand for Arbitration that includes a description of the claim and the amount of damages you seek to recover (you may find a copy of a Demand for Arbitration at www.jamsadr.com ); (b) send three copies of the Demand for Arbitration, plus the appropriate filing fee, to JAMS, 620 Eighth Ave. NY Times Building 34th Floor New York, NY 10018 USA; and (c) send one copy of the Demand for Arbitration to Gartner Legal Department at 56 Top Gallant Road, Stamford, CT 09602.

To the extent the filing fee for the arbitration exceeds the cost of filing a lawsuit, Evanta will pay the additional cost. If the arbitrator finds the arbitration to be non-frivolous, Evanta will pay the fees invoiced by JAMS, including filing fees and arbitrator and hearing expenses. You are responsible for your own attorneys' fees unless the arbitration rules and/or applicable law provide otherwise.

The parties understand that, absent this mandatory arbitration provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.

If you are a resident of the United States, arbitration may take place in the county where you reside at the time of filing. For individuals residing outside the United States, arbitration shall be initiated in the State of New York, United States of America. You and Evanta further agree to submit to the personal jurisdiction of any federal or state court in New York, New York in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

Class Action Waiver: The parties further agree that the arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. YOU AND EVANTA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provisions set forth above shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

Exception: Litigation of Intellectual Property and Small Claims Court Claims: Notwithstanding the parties' decision to resolve all disputes through arbitration, either party may bring enforcement actions, validity determinations or claims arising from or relating to theft, piracy or unauthorized use of intellectual property in state or federal court or in the U.S. Patent and Trademark Office to protect its intellectual property rights (“intellectual property rights” means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights). Either party may also seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.

30-Day Right to Opt Out: You have the right to opt out and not be bound by the arbitration and class action waiver provisions set forth above by sending emailing written notice of your decision to opt out to Privacy@gartner.com with the subject line, “ARBITRATION AND CLASS ACTION WAIVER OPT-OUT.” Please include in your email the phone number you submitted to us to enroll in Evanta notifications. The notice must be sent within thirty (30) days of your enrollment in Evanta notifications; otherwise, you shall be bound to arbitrate disputes in accordance with the terms of those paragraphs. If you opt out of these arbitration provisions, Evanta also will not be bound by them.

Changes to This Section: Evanta will provide thirty (30) days’ notice of any changes affecting the substance of this Arbitration and Class Action section by posting on our website, sending you a message, or otherwise notifying you. Amendments will become effective thirty (30) days after they are posted on the website or sent to you.

Changes to this section will otherwise apply prospectively only to claims arising after the thirtieth (30th) day. If a court or arbitrator decides that this subsection on “Changes to This Section” is not enforceable or valid, then this subsection shall be severed from the section entitled “Arbitration and Class Action Waiver,” and the court or arbitrator shall apply the first Arbitration and Class Action Waiver section in existence after you enrolled in Evanta notifications.

Survival: This Arbitration and Class Action Waiver section shall survive any termination of these SMS Terms, the Evanta notifications, or your enrollment in Evanta notifications.

Contact Us:

For more information, please email us at Privacy@gartner.com, visit Evanta.com or text HELP in response to one of our text messages.