Toronto CIO Inner Circle

Rapid digital acceleration of the past two years continues to put pressure on CIOs to leverage data for customer insights and actions, as well as faster, fact-based decision-making across the business. As the demand for data and analytics rises for the enterprise, consumers are also demanding personalized experiences dependent upon data.

The expectations from consumers and internal stakeholders have caused CIOs to architect more sophisticated ecosystems to drive insights, inspire data sharing, and optimize decisions, with a goal of influencing stakeholders on both ends of the value chain - consumers and business leaders. Ultimately, if CIOs can inspire faster actions from the consumer and quicker decisions from business leaders, they can accelerate toward their digital aspirations.  

In this interactive conversation, CIOs will have the opportunity to discuss their role in leading a data-driven enterprise by utilizing data internally and externally to influence value and business outcomes.

Topic 1: Leveraging data & analytics to improve the customer experience

• How are you driving an organizational culture that prioritizes learning, experimentation and innovation with the customer in mind?

• How are you capturing and using data to improve the customer experience?

• What automation practices are you putting in place to accelerate consumer actions?

Topic 2: Using data & analytics to accelerate internal decision making

• What nuances are you creating in your enterprise architecture to support a data ecosystem? 

• How are you enabling self-service data and analytics to support business leaders?

• How are you measuring the business outcomes that have been influenced by data and analytics?