Toronto CIO Executive Summit

June 15, 2022 | Marriott Downtown at CF Toronto Eaton Centre

June 15, 2022
Marriott Downtown at CF Toronto Eaton Centre

REGISTER NOW

Collaborate with your peers

Get together with Toronto's top CIOs to tackle shared business challenges and critical priorities facing your role today. Participate in this one-day, local program with peer-driven topics and interactive discussions with your true C-level peers.

Join your peers to discuss the most critical issues impacting CIOs today:

Maximizing Best Change Management Practices

Working Cohesively to Support Data Science

Fostering Collaborative Culture

Toronto CIO Governing Body


The Governing Body Co-Chairs shape the summit agenda, ensuring that all content is driven by CIOs, for CIOs.

Co-Chairs

Dave Aeri

Lactalis Canada
Vice President & Head of Information Technology

Cecilia Carbonelli

Haventree Bank
Senior Executive Information Technology

Roman Coba

Federated Co-op Limited (FCL)
CIO & VP Technology

Michael Eubanks

goeasy
Senior Vice President & Chief Information Officer

Jamshid Rezaei

Mitel
EVP & Chief Information Officer

Melody Wallis

Procter & Gamble
CIO, P&G Canada

What to Expect

Interactive Sessions

Hear from CIO practitioners and thought leaders on how they're solving critical challenges impacting your role today in Keynote sessions, and join smaller, interactive discussions with your peers in Breakout and Boardroom sessions.

Community Networking

Make new connections and catch up with old friends in casual conversations during dedicated time for networking designed to better acquaint you with your Toronto CIO community.

Peer-to-Peer Meetings

Connect with like-minded peers in a private, one-on-one setting through Evanta's Peer-to-Peer Meetings. You will be matched with peers in your community based on your shared interests and priorities.

Agenda


June 15, 2022 - morning

7:30am - 8:15am  Registration & Breakfast

8:15am - 9:00am  Keynote

Creating and Jumpstarting an Inclusive Culture with Keith Wyche

Keith Wyche headshot

Keith Wyche

Vice President, Community Engagement and Support

Walmart

In the wake of major social and political change over the past decade, employers large and small alike have taken steps to increase diversity, equity, and inclusion. Yet despite growing pressure and awareness, progress is slow and most corporate DE&I initiatives are not yet achieving the desired results. With so many steps forward, how come representation still is not where it needs to be at senior levels for almost every diverse group?

Join this session to learn more as Keith Wyche:

  • Provides real, actionable steps for those who are serious about DE&I, and looking for solutions to improve the experience of Black and other underrepresented groups, colleagues and leaders within the organization
  • Shares a collection of best practices backed by research and strategies
  • Provides a roadmap for leaders to create breakthrough change that explores meaningful topics

 

9:00am - 9:30am  Networking Break

9:30am - 10:15am  Breakout Session

Accelerating Business Outcomes Without Accelerating Burnout

Christian Boucher headshot

Christian Boucher

Chief Healthcare Strategist

Citrix Systems, Inc.

The remote work experiment succeeded and hybrid work is here to stay. As companies continue to refine their digital workplace strategy, IT plays a pivotal role in the employee experience, work-life balance and recruiting/retention strategies.

Join this session to discuss:

  • Balancing an autonomous workplace that empowers employees without exhausting them
  • Leveraging advanced technology to attract, retain and upskill talent
  • Remediating gaps in the employee experience with digital tools

9:30am - 10:15am  Executive Boardroom

The Art of the Possible, Hybrid Flexible Working

Chris Lush headshot

Chris Lush

Chief Technology, Innovation & Wagering Officer

Woodbine Entertainment Group

Neil Mahon headshot

Neil Mahon

Chief Information Officer

Medcan Health Management

Janine Moreno headshot

Janine Moreno

CIO Advisor, Office of the CIO

Zoom Video Communications

For the last two years, we have learned to work with our teams mostly remote. Now, the offices have begun to reopen and companies are test driving the hybrid work model.

Join your peers as we discuss:

  • How we navigate the new world of hybrid work
  • Best practices for business success
  • The tools and technology that empower distributed teams

9:30am - 10:15am  Executive Boardroom

People-First Innovation and Transformation

Tom Howe headshot

Tom Howe

Digital Transformation Officer

WalkMe

Michael Issaev headshot

Michael Issaev

Chief Technology Officer

Patient News

The most successful organizations drive value from their technology investment by considering a people-first approach to implementation. What are some best practices that peers can learn as they seek to accelerate digital innovation and transformation across user experience, employee and customer engagement, product adoption and beyond?

Join this boardroom to explore:

  • Leveraging emerging technologies to accelerate innovation

  • Breaking down silos across the business while enhancing the employee and customer journey

  • Technology enablement to drive IT as a strategic partner and revenue generator

Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to CIOs).

To reserve your seat, please contact: Lee Hutchison at lee.hutchison@evanta.com

10:15am - 10:45am  Networking Break

10:20am - 10:45am  Peer-to-Peer Meetings

Peer-to-Peer Meetings

Connect with like-minded peers in a one-on-one setting through Evanta’s Peer-to-Peer Meetings. You will be matched with peers in your community based on your shared interests and priorities.

10:45am - 11:30am  Breakout Session

Enterprise Cloud: Patterns of Success

Jake Burns headshot

Jake Burns

Enterprise Strategist

Amazon Web Services

What do enterprises who’ve adopted cloud successfully have in common? In this session, Jake Burns, Enterprise Strategist at AWS, will share what he’s learned in the past 3 years advising executives from over 500 of AWS’s largest customers, in addition to his first-hand experience planning, leading, and executing a successful all-in migration to AWS in his former role. We’ll take a look at strategies based on real-world experience for how to motivate and re-skill existing employees, do more with less, and organize teams to be as successful as possible, as quickly as possible.

In this session, we’ll cover how to:

  • Turn nay-sayers and doubters into allies
  • Build momentum in your transformation through small wins that deliver big results
  • Creating an environment that encourages calculated risk-taking and growth

10:45am - 11:30am  Executive Boardroom

Delivering Exceptional Customer Experiences Across All Channels

Laura Chiticariu headshot

Laura Chiticariu

Distinguished Engineer, Chief Architect IBM Language and DE for Watson Discovery

IBM

Peter Singh headshot

Peter Singh

IT & IM Services, FOI and Privacy Office

Toronto District School Board

To create a positive and lasting relationship with customers, organizations must provide an exceptional, consistent, and personalized experience at all points of engagement. Conversational AI is bringing natural conversational interfaces to a growing number of these engagement points.

Join this interactive roundtable to discuss

  • How to gain a holistic view of customers to empower consistent experiences
  • Advanced AI strategies to solve customer problems with urgency
  • Creating delightful personalization in each customer interaction

10:45am - 11:30am  Executive Boardroom

Prioritize Data - Ensuring Accuracy, Accessibility and Literacy

Mike Annable headshot

Mike Annable

Senior Vice President, Human Resources & Information Technology

Greenwin

Marcus Bertagnolli headshot

Marcus Bertagnolli

Vice President, Information Technology Solutions

Choice Properties REIT

The key to better customer experiences might be hiding in the data you already have. Auditing your current resources could help you identify useful insights and use them to sharpen your organization’s competitive edge. 

Join your peers to discuss: 

  • Investing in modern data tools 

  • Determining what data is valuable vs. unnecessary

  • Creating buy in and driving data literacy across the enterprise


11:30am - 11:40am  Break

June 15, 2022 - mid-afternoon

11:30am - 12:30pm  Lunch Service

12:30pm - 1:05pm  Keynote

The Road to Zero

Brett James headshot

Brett James

Field CTO

Zscaler

Zero Trust architecture is disrupting the IT industry as enterprises are forced to react to ransomware and strive for cloud adoption. Zero Trust, however, isn’t just another appliance in your data center. Rather, it’s a philosophical reimagining of your network architecture that touches every corner of the enterprise, not just IT.

Join Brett James, Field CTO as he explores:

  • The birth of Zero Trust
  • What it means to the modern enterprise
  • Kick starting a Zero Trust transformation

1:05pm - 1:20pm  Break

1:20pm - 2:05pm  Breakout Session

Let's Brainstorm! Solving the Talent Gap

Derek Cullen headshot

Derek Cullen

Chief Information Officer

Stikeman Elliott

Navigating the talent pool in a post-pandemic work environment has CIOs seeking out solutions to engage their teams and build up new talent. With employee expectations at an all-time high, CIOs are finding that now is the time to get creative.

Join this interactive session to debate and collaborate about team building scenarios including: 

  • Keeping the right people – thinking beyond just retention 
  • Mentoring a multigenerational workforce – creating operational excellence
  • Exploring employee potential – diversifying skill sets


1:20pm - 2:05pm  Executive Boardroom

Creating a Human Experience for the Customer Journey

Naveed Husain headshot

Naveed Husain

VP, WW Vertical Industry Programs

RingCentral

Judy Lyster headshot

Judy Lyster

Digital/IT Leader

Eli Lilly Canada

Geoffrey Ren headshot

Geoffrey Ren

CIO

Canadian Red Cross

Two major priorities for CIOs are enabling employees to work more productively and improving the customer experience. Creating a holistic communications system around delivering positive experiences can achieve gains for both priorities. How can these changes support the kind of hyper-personalization and knowledge accumulation that delivers customer satisfaction at every step of the journey?

This session will address:

  • Developing a strategic communications system with the customer journey in mind
  • Creating customer experience synergies by blending capabilities like unified communications and contact centers
  • Real-world challenges and strategies to overcome them

1:20pm - 2:05pm  Executive Boardroom

CIO As A Strategic Change Agent

Monique Allen headshot

Monique Allen

EVP, Data & Technology

OMERS

John Del Grande headshot

John Del Grande

Vice President Business Solutions

Ecclesiastical Insurance Office

Today's CIO has a unique opportunity to act as a change agent for an entire organization. With the help of executive leadership, the CIO can work in tandem to develop the strategy for how an organization operates. According to Gartner, almost 70% of organizations have accelerated their digital business initiatives in the wake of the pandemic disruption, thereby increasing the volume, frequency and complexity of change. Traditional change management is no longer sufficient for organizations to foster growth in a post-pandemic era in which change is a constant.

 

June 15, 2022 - afternoon

2:05pm - 2:35pm  Networking Break

2:10pm - 2:35pm  Peer-to-Peer Meetings

Peer-to-Peer Meetings

Connect with like-minded peers in a one-on-one setting through Evanta’s Peer-to-Peer Meetings. You will be matched with peers in your community based on your shared interests and priorities.

2:35pm - 3:20pm  Breakout Session

Cyber-Resilience for the Enterprise of Tomorrow

Shawn McGuire headshot

Shawn McGuire

CTO – Resiliency, Canada

Kyndryl

As enterprises are integrating technology with all aspects of the business, their need increases for higher levels of integration between key business support functions and greater data availability to ensure that the business is ready to withstand any challenge. Combining the best practices from IT security, business continuity, disaster recovery and other disciplines creates a cyber-resilience strategy more in line with the needs and goals of the digital business.

Join this session to learn about:

  • The five components of the cyber-resilience framework
  • Cyber-resilience practices that help enterprises defend against risks and enable efficient and effective recovery from breach or failure
  • Strategies to modify data protection and recovery practices to better align with current targeted and malicious attacks

2:35pm - 3:20pm  Executive Boardroom

Leveraging AI The Right Way

Adolph DuBose headshot

Adolph DuBose

CIO

Athenahealth

Celso Mello headshot

Celso Mello

Chief Information Officer

UCS Forest Group

How can CIOs and IT leaders mitigate the negative aspects of the hype surrounding AI while preserving the enthusiasm rightfully associated with its power to create real value? By the end of 2022, all personnel working on AI projects will be required to demonstrate competency in and an understanding of responsible AI practices. Having the right framework in place, IT leaders can see through the hype, breaking the concept down into tangible pieces and removing the philosophical element from the AI discussion. 

This session will cover: 

  • Techniques of solving real world business problems with AI

  • Steps for pragmatically implementing Advanced Tech 

  • Use Cases to Seize AI Investment Opportunities


2:35pm - 3:20pm  Executive Boardroom

Building a Cloud Team – Developing World-Class Talent That Produces Results

Jake Burns headshot

Jake Burns

Enterprise Strategist

Amazon Web Services

Cecilia Carbonelli headshot

Cecilia Carbonelli

Senior Executive Information Technology

Haventree Bank

Medhanie Tekeste headshot

Medhanie Tekeste

Chief Information Officer

Apotex

Successful cloud transformations require highly-skilled people, but cloud skills are in high demand and the market for these skills is competitive. What strategies for recruiting and retaining top talent are working, and how do CIOs motivate and re-skill existing employees so they can be as successful as possible as quickly as possible?

Join AWS Enterprise Strategist Jake Burns/Phil Le-Brun to discuss how to:

  • Turn nay-sayers and doubters into allies
  • Quickly up-skill existing employees with what they need to succeed
  • Build momentum in your transformation through small wins that deliver big results

Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to CIOs).

To reserve your seat, please contact: Lee Hutchison at lee.hutchison@evanta.com

3:20pm - 3:35pm  Networking Break

3:35pm - 4:10pm  Keynote

Create Positive Change with CIO & Author Kelley Irwin

Kelley Irwin headshot

Kelley Irwin

Chief Information Officer

Electrical Safety Authority

Value driven leadership can be challenging but also rewarding! Technology leaders sit at the intersection of digital, cyber, and diversity and have a responsibility to merge them together. With true value driven leadership, CIOs can develop digital humanism for the needs of the user, while also enhancing cybersecurity for personal safety, and identifying more comprehensive diversity ideas and actions.

Join us as Kelley Irwin discusses this intersection:

  • Sharing her belief about responsibility to create positive change
  • Providing a roadmap for defining a positive change strategy
  • Challenging technology leaders to commit to positive change

4:10pm - 4:40pm  Closing Reception & Prize Drawing

REGISTER

We look forward to seeing you at an upcoming in-person gathering


Evanta programs are uniquely positioned to succeed in the current landscape.

  • Our invitation-only gatherings are designed to be smaller in scale, providing a safe and comfortable environment.
  • All in-person programs are local and complimentary, with zero impact on your organization’s T&E.

We are committed to creating the safest possible environment for all participants, partners, and associates. As a part of our commitment we will continue to monitor and adhere to government, venue, and health agency guidelines. Information on vaccinations, face mask guidance, on-site safety measures, and more, can be found here: Health and Safety Resource Policy.

Location


MORE INFORMATION

A block of rooms has been reserved at the Marriott Downtown at CF Toronto Eaton Centre at a reduced conference rate. Reservations should be made online or by calling 1-416-597-9200.

Deadline to book using the discounted room rate of $319 USD (plus tax) is May 26, 2022.

Your Community Partners


Global Thought Leader
CIO Thought Leaders
Key Partners
Program Partner

Toronto CIO Program Manager


For inquiries related to this event, please reach out to your dedicated program contact.

Lee Hutchison

Program Manager

682.808.3866

lee.hutchison@evanta.com