UK & Ireland CHRO Executive Summit

8 September 2021 | Royal Lancaster London

8 September 2021
Royal Lancaster London


Collaborate with your peers

Get together with UK & Ireland's top CHROs to tackle shared business challenges and critical priorities facing your role today. Participate in this one-day, local program with peer-driven topics and interactive discussions with your true C-level peers.

Join your peers to discuss the most critical issues impacting CHROs today:

Evaluating and redesigning the future of work

Workforce planning in a strained job market

Building an inclusive and empathetic brand of leadership

UK & Ireland CHRO Governing Body

The Governing Body Co-Chairs shape the summit agenda, ensuring that all content is driven by CHROs, for CHROs.


Donna Catley

Compass Group
Chief People Officer UK&I

Julian Duxfield

University of Oxford

Rob Willis


What to Expect

Interactive Sessions

Hear from CHRO practitioners and thought leaders on how they're solving critical challenges impacting your role today in Keynote sessions, and join smaller, interactive discussions with your peers in Breakout and Boardroom sessions.

Community Networking

Make new connections and catch up with old friends in casual conversations during dedicated time for networking designed to better acquaint you with your UK & Ireland CHRO community.

Peer-to-Peer Meetings

Connect with like-minded peers in a private, one-on-one setting through Evanta's Peer-to-Peer Meetings. You will be matched with peers in your community based on your shared interests and priorities.


7 September 2021

18:30 - 21:30  Governing Body Welcome Reception

Governing Body Private Dinner

Hosted by the Governing Body, this welcome reception and dinner is a can’t-miss opportunity to connect with your peers prior to tomorrow’s Executive Summit. Please join your colleagues for an evening of good food, wine, and lively networking.

8 September 2021 - morning

08:00 - 09:00  Registration & Breakfast

09:00 - 09:45  Keynote

CHROs Don’t Shy Away from Uncomfortable Conversations

Akhilesh Nair headshot

Akhilesh Nair



Line De Decker headshot

Line De Decker

SVP, Head GSK Transformation Office


Nicci Take headshot

Nicci Take

Head of Sales & Growth, UK Wealth


Gina Jardine headshot

Gina Jardine



Diversity, equity and inclusion are top of mind for HR executives, but are the programmes implemented driving real change across the enterprise? Fostering a culture of DE&I is easier said than done, and sometimes the initiatives don’t translate from paper to reality.

This session aims to bring experienced CHROs together to assess how far down the line they are on their DE&I journey and what challenges they still have to overcome.

Join this keynote where CHROs will discuss how to:

  • Educate all members of the business from top to bottom on diversity and its impact on the organisation 
  • Create a safe space where employees can voice their feelings and concerns
  • Assess the ripple effect of COVID and its impact on under-represented employee groups

09:45 - 10:00  Networking Break

10:00 - 10:45  Breakout Session

The Future of Work — 2021 and Beyond

Lizzie Runham headshot

Lizzie Runham

VP HR - International


Helen Cook headshot

Helen Cook


NatWest Group

Kevin Fisher headshot

Kevin Fisher

Group HRD

Together Financial Services

The world is in the middle of an experience transformation. The COVID crisis has changed the way we work, for good. From productivity to well-being, and insecurity about what to expect from the future, employees need CHROs to shape and define the future of work.

It's no longer about managing the work experience but the life experience. Join this session as two CHROs come together to discuss remote vs. in-office pros and cons, as they shed light on to the ways that CHROs can shape the way we will all work forever.

This discussion will address:

  • Long term advantages and disadvantages of flexible working for global businesses
  • The shift in culture that goes hand in hand with switching to remote working
  • Effective ways to measure employee productivity and engagement

10:00 - 10:45  Executive Boardroom

Aligning Succession Planning to the Future Business Strategy

Peter Howarth headshot

Peter Howarth

Joint Managing Director

Armstrong Craven

Andrew Stephenson headshot

Andrew Stephenson

Chief People Officer


Having a diverse leadership talent pool and a robust succession plan is now more critical than ever as the events of the past 18 months have challenged leadership styles across many organisations.

Company-wide change is much needed even on the Board level, where HR leaders identify the need for new skills, aiming to adapt to the demands of the digital era.

Join this discussion as CHROs address:

  • How a diverse workforce can help enterprises boost business performance and reduce succession risks
  • Streamlining your leadership risk strategy to ensure effective internal decision-making
  • How much are organisations’ pledges for diversity in leadership backed by internal change?

10:00 - 10:45  Executive Boardroom

Transforming the Business with a Health and Wellbeing Agenda

Helen Webb headshot

Helen Webb

Chief People & Services Officer


Claire Gore headshot

Claire Gore

Director of HR & OD

London North West University Healthcare, NHS Trust

Jo Mosley headshot

Jo Mosley

Director of People & Support

Dorset Police

As companies adopt new models for the hybrid workplace, the focus is shifting to individual employee needs. Focusing on wellbeing is crucial for leaders in creating an inclusive experience for employees regardless of where or when they work. CHROs have to ensure they are addressing the whole spectrum of physical and mental wellbeing.

In this boardroom discussion HR leaders will address:

  • How does a hybrid work environment reshape employee priorities and needs?
  • Creating a supportive and inclusive experience that is unique to each member of your organisation
  • Establishing programs and processes to destigmatize mental health

10:00 - 10:45  Breakout Session

Employee Experience is the Key to Combating the Great Resignation, Productivity and Resilience

Steve Tonks headshot

Steve Tonks

Senior Vice President, EMEA

WorkForce Software

The global pandemic shifted a lot of work-related issues into perspective last year, putting agility and resilience to the test for many organisations. Increasing employee engagement, keeping up performance and embracing technology to power these changes will be vital for continued success moving forward.

Join this session to learn about:

  • The factors driving the ‘Great Resignation’
  • How to improve productivity and drive resilience to help your organisation thrive and grow
  • Reimagine the role of the CHRO in the post-pandemic landscape

10:45 - 11:15  Networking Break

8 September 2021 - mid-afternoon

11:15 - 12:00  Breakout Session

Transformation With Purpose — Data-Led Reorganisation and the “What-If” Mindset

Rupert Morrison headshot

Rupert Morrison



Today’s organisations have had to adapt to a wide range of market challenges. The transformations CHROs tend to talk about most are the big, strategic initiatives. These include everything from mergers and acquisitions to new, often digital, business models. But more often than not, businesses need to transform on many levels simultaneously, and especially with an operational focus: how do we do things better, faster, cheaper? Whilst transformation comes in ever-increasing waves of stop/start lurches from one ‘new normal’ to the next, this interactive session with orgvue’s CEO, Rupert Morrison will answer questions including:

  • How have we as leaders transformed the way we tackle transformations?
  • How can we match the growing pace and demands, and still deliver the promises made at the outset?

11:15 - 12:00  Executive Boardroom

Peering into The Unknown — Leading in a Time of Great Uncertainty

Tim Pointer headshot

Tim Pointer

Chief People Officer


Nan Gibson headshot

Nan Gibson



Great leadership and guidance have now, more than ever, had a significant impact on businesses’ ability to survive, and get ready to thrive as they transition out of a state of crisis.

People leaders, like every other employee, are relying heavily on HR’s support in order to successfully adapt to the new ways of working, change their management capabilities and address the major challenges that the future has to bring.

Join this session as CHROs address:

  • How an authentic and transparent leadership style can inspire and motivate your organisation
  • Equipping people leaders with the capabilities required to transition into the new world of work
  • Driving a strong culture agenda in an environment of uncertainty and constant change

11:15 - 12:00  Executive Boardroom

Employee Experience in 2021 and Beyond

Sara Nelson headshot

Sara Nelson

Senior HR Director EMEA

Citrix Systems UK Ltd

Matthew Sinnott headshot

Matthew Sinnott

Group People & Property Director

Lloyds Banking Group

The employee experience has drastically shifted in the last year. While organizations have adjusted how they operate, the workforce's expectations of their employer have changed. Maintaining an engaged workforce through 2021 and beyond requires a distinct strategy for company culture and consistent execution throughout all levels of leadership.

Join this session to discuss:

  • How to enhance the employee experience for back office and frontline workers alike
  • Can post-pandemic lessons be catalysts for engagement in a global business?
  • How can HR leaders create a sense of belonging in a hybrid workspace?


12:00 - 12:10  Break

12:10 - 13:10  Peer-to-Peer Meetings

Peer-to-Peer Meetings

Connect with like-minded peers in a private, one-on-one setting through Evanta's Peer-to-Peer Meetings. You will be matched with peers in your community based on your shared interests and priorities.

Be sure to opt in when you register online.

12:20 - 13:30  Lunch & Comments

8 September 2021 - afternoon

13:30 - 14:15  Keynote

Unlocking the Value of Human Connection in the Future Workplace

Lucinda Charles-Jones headshot

Lucinda Charles-Jones

Chief People & Corporate Responsibility Officer


Niamh Graham headshot

Niamh Graham

VP, Global HR


As the boundary between work and life has become increasingly blurry, people leaders are having to adapt to the changing needs of their workforce, and ensure they take into account employees’ personal circumstances.

CHROs play a key role in shaping an inclusive and psychologically safe environment for the entire business, but how can they achieve such a gargantuan task?

This keynote discussion will explore:

  • How trust can help build healthy and high-performing teams
  • What leaders can do to empower employees to bring their whole, human self to work
  • Leveraging recognition to connect employees to each other and the organization

14:15 - 14:30  Networking Break

14:30 - 15:15  Breakout Session

Why Menopause is Everyone's Business

Kirstin Furber headshot

Kirstin Furber

People Director

Channel 4

Helen Normoyle headshot

Helen Normoyle

Co-Founder, My Menopause Centre

Guest Speaker

Almost one million women in the UK have left jobs as a result of menopausal symptoms. A staggering figure that, given the organisational impact of this loss of talent and impacted productivity, raises the question – why are workplaces failing women going through the menopause? Helen Normoyle, co-founder My Menopause Centre, is on a mission to raise awareness of menopause and help workplaces understand how they can empower women with the knowledge they need to embrace this new chapter and thrive.

This presentation will address supporting women in the workplace and what the benefits of having a positive menopause policy can be.

Join this session to learn about:

  • What the menopause is and the symptoms that impact most at work
  • Consequences for the lack of awareness and support for women going through menopause
  • Steps that workplaces can take to become menopause friendly and smash the workplace taboos

14:30 - 15:15  Executive Boardroom

Keeping Your Head Above the Water in an Unprecedented Time for Recruitment

Sarah Mason headshot

Sarah Mason

Chief People Officer


Chris Meyrick headshot

Chris Meyrick

EVP People, International & Services


Jonathan Crookall headshot

Jonathan Crookall

Chief People Officer

Costa Coffee

In the aftermath of Brexit and a prolonged lockdown, the UK&I job market finds itself in a near-crisis scenario. In order to hold on to valued employees and attract the next generation of workers, companies are having to rethink their talent retention schemes. From health and wellness programs, to renewed incentives and benefits, CHROs are going through every step and every line of employment to revitalize the employee offering for the rising expectations of the talent pipeline.  

Join this session as CHROs discuss:

  • How to stay competitive in a strained and fatigued job market
  • Redefining core cultural values to encompass new generation aspirations
  • How to make your brand stand out from the crowd

14:30 - 15:15  Executive Boardroom

Creating a More Human Workplace – A New Era for Employee Benefits

Monika Khullar headshot

Monika Khullar



Marianne Moberg headshot

Marianne Moberg

People & Culture Director

Utility Warehouse

The radical transformation undergone by employee benefits recently is no small feat for workplaces to adapt to. CHROs are grappling with an ocean of valuable data tied to retention rates, employee satisfaction and more. Now more than ever, there is a need for workplaces to adapt their policies around health, wellness, and benefits programs to address their workforce’s current pain points, or risk missing the mark and losing valuable talent.

Join this discussion to learn about:

  • Leveraging key metrics to shape critical decision-making around employee benefits
  • Platforms that integrate benefits data for centralised reporting and cost optimisation
  • New trends in employee benefits that are shaping the future workplace

Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to C-level executives). To reserve your seat, please contact your event Program Manager.

15:15 - 15:45  Networking Break

15:45 - 16:30  Breakout Session

Spearheading the way Forward with HR Technology

Jason Fowler headshot

Jason Fowler

VP, Head of HR Europe


Technology is not a new item on the HR agenda, but the challenges faced in the past 18 months have reshaped the employee engagement and company culture journey. As businesses strive to push the digital agenda forward, CHROs are looking to gain insights into innovative technologies that can help manage people, drive success across the enterprise and increase talent retention.

Join this session to learn more about:

  • HR’s relationship with technology and the role HR, services, skills and capabilities play in the technology agenda
  • Hybrid working and the impact digital experience has on employee experience
  • How HR technology can have a positive impact on employee engagement and fostering a sense of belonging

15:45 - 16:30  Executive Boardroom

HR’s Role in Communicating and Implementing Change

Hayley Tatum headshot

Hayley Tatum

Chief People Officer


Communication is key to implementing a successful enterprise-wide change management strategy. Driving the change management strategy through transparency and putting employees at the heart of the enterprise requires support and consistent execution throughout all levels of leadership.

Join this boardroom session as HR leaders discuss:

  • Empowering workers by communicating expectations with the scope of change
  • Addressing internal resistance to change management and sustaining adoption
  • Strategies to gain buy-in from stakeholders affected by change

15:45 - 16:30  Executive Boardroom

Redesigning L&D for the Future With Agility and Purpose

Mike Hawes headshot

Mike Hawes


Avis Budget Group

Phil Donnelly headshot

Phil Donnelly

Global Chief People Officer


Scott Carter headshot

Scott Carter



As the world of work evolves, CHROs have recognized the need for learning experiences that can adapt based on demand. In order to tackle these new skill challenges, businesses are looking to redesign the learning experience in a way that empowers employees to tackle new frontiers and follow their aspirations. 

Join this session to discuss ways to:

  • Create an efficient and agile L&D strategy
  • Grow with customer needs by reskilling and upskilling your workforce
  • Leverage the skills of your employees to build new L&D processes with limited resources

16:30 - 16:45  Networking Break

16:45 - 17:30  Keynote

The Future of Purposeful Leadership

Jane Storm headshot

Jane Storm

Chief People Officer

Saga plc.

Charlotte Eaton headshot

Charlotte Eaton

Chief People Officer


Adrian Letts headshot

Adrian Letts

Retail CEO


Behind every purpose-driven business is a committed, compassionate and visionary leader. The need for strong and purposeful leadership has never been more important. As we look ahead to the future, leaders see the need to bring people together through effective and honest communication in order to overcome these unprecedented times.

OVO Energy is a people-driven company, and this is something Adrian and Charlotte are particularly passionate about. This honest conversation brings Charlotte and Adrian together to share about how they make decisions looking through a sustainability lens, never losing sight of their people and customers.

Join this session to get insight into:

  • How to measure employee happiness
  • Ways to ensure your employees have clarity of purpose and strength of belonging
  • Challenging the status quo and always asking ‘why’

17:30 - 18:15  Closing Reception & Prize Drawing


We look forward to seeing you at an upcoming in-person gathering


Venue & Accommodation

Royal Lancaster London

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For inquiries related to this community, please reach out to your dedicated contact.

Chloe Stevenson

Community Manager

+44 (0)7701 308 236