IN-PERSON

Toronto CHRO Executive Summit

December 10, 2019 | Hilton Toronto Downtown

December 10, 2019
Hilton Toronto Downtown

Collaborate with your peers

Get together with your peers to tackle top business challenges through peer-driven content and discussions at the Toronto CHRO Executive Summit.

Join your peers to discuss the most critical issues impacting CHROs today:

Leading through a new employee experience

Redesigning HR strategies, structures, and service delivery models

Modernizing mental health and well-being programs in a new era of work

Toronto CHRO Governing Body


The Governing Body Co-Chairs shape the summit agenda, ensuring that all content is driven by CHROs, for CHROs.

Governing Body Co-Chairs

Sonia Boyle

TD Bank Group
VP, Human Resources

Cathie Brow

Revera
SVP, Human Resources & Communications

Arielle Meloul-Wechsler

Air Canada
SVP, People, Culture and Communications

Marcia Mendes-d'Abreu

Foresters Financial
Global CHRO

Rashid Wasti

Weston Group of Companies
EVP & Chief Talent Officer

Tova White

Coca-Cola Refreshments Canada
VP, Human Resources

Agenda


December 9, 2019

December 10, 2019

6:00pm - 8:30pm  Governing Body Welcome Reception

Building the Brand From the Inside Out

Michelle DiTondo headshot

Michelle DiTondo

Former CHRO

MGM Resorts

Lilian Tomovich headshot

Lilian Tomovich

Chief Experience Officer & CMO

MGM Resorts

Ahead of its 2018 rebranding efforts to reflect its status as a global entertainment leader, MGM Resorts first had to ensure its employees were ready to deliver on the brand promise. So Lilian Tomovich and Michelle DiTondo partnered to align the organization’s culture with the brand, including leadership expectations and guest service strategy. Hear about their 18-month journey that began with training 80,000+ employees with the end goal of delivering “WOW” moments for every guest.

In this keynote, Lilian and Michelle will share how they:

  • Aligned the internal culture with the external brand
  • Built excitement among employees to deliver on the brand
  • Created a single-minded focus on the customer experience

7:00am - 7:45am  Registration & Breakfast

7:45am - 8:00am  Opening Comments

8:00am - 8:30am  Keynote

Executive Presence for Lasting Leadership

Chris Ulrich headshot

Chris Ulrich

Body Language Expert & Political Consultant

Any given gesture — a nod, a point of the finger — unconsciously communicates powerful ideas and feelings that have tangible consequences. Top executives are generally proficient in their ability to interact with others, but the stakes are raised during high-level negotiations, reporting to the board, inspiring and empowering senior managers or dealing with tricky internal matters.

Join body language expert Chris Ulrich as he shares:

  • Why every movement and action is magnified in high-level situations
  • Tools and techniques to build rapport quickly
  • How executives can communicate more effectively

8:30am - 9:00am  Networking Break

9:00am - 9:50am  Breakout Session

Building a More Responsive Organization

Sarah Garber headshot

Sarah Garber

Vice President, Associate Experience

Hudson's Bay Company

Janis Leigh headshot

Janis Leigh

Chief Human Resources Officer

Hudson's Bay Company

The leadership team at Hudson's Bay Company wanted to shift their operating model to put more accountability into the business units. So they took a step back to determine the principles that should govern the business's organizational design process. 

In this session, Janis Leigh will explore:

  • Principles that should govern your organization design process
  • Guidelines for decision-making that promote accountability
  • A process for continually evaluating your operating model 

9:00am - 9:50am  Breakout Session

Engagement “Rights” for Achieving Your Outcomes

Kelly Johnson headshot

Kelly Johnson

Sr. Director Talent Activation and Insights

The Marcus Buckingham Company, an ADP Company

Fancy apps, drawn-out focus groups, and complicated initiatives don’t promote engagement. In fact, those efforts can be counterproductive. But what’s the right way to drive engagement?

In this session, you’ll learn:

  • The right questions to ask, and the right time to ask them
  • The right people to receive your engagement data
  • The right actions to drive engagement

9:00am - 9:50am  Executive Boardroom

Maximize Business Value With a Next-Generation Employee Experience

Sonia Boyle headshot

Sonia Boyle

VP, Human Resources

TD Bank Group

Cathie Brow headshot

Cathie Brow

SVP, Human Resources & Communications

Revera

Tracey Racette Fritcher headshot

Tracey Racette Fritcher

Global Director, HR Transformation Practice

ServiceNow

With every initiative, HR executives have an opportunity to advance the business through delivering an exceptional employee experience. Powered by intelligent cross-functional digital workflows that mirror the modern consumer-style experience, organizations can unlock more productivity, and increase retention through a human-centered experience — all while positioning themselves as employers of choice.

Join this boardroom session and discuss:

  • Aligning overall people strategy to business outcomes
  • Using consumer-grade technology to build truly meaningful employee experiences
  • Keeping people at the center of all delivery decisions and enabling a self-service culture


Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to C-level executives). To reserve your seat, please contact Zachariah Elliott at Zachariah.Elliott@evanta.com. 

9:00am - 9:50am  Executive Boardroom

Creating Psychological Safety in the C-suite

Steve Dryburgh headshot

Steve Dryburgh

Head of HR, Canada

Johnson & Johnson Canada

Barb Gray headshot

Barb Gray

SVP, People and Safety

Alectra

Susan Eick headshot

Susan Eick

CEO

Refinery

How can CHROs help the entire executive team build trust, embrace risk-taking, and thrive in a high-stakes environment?

In this boardroom, you’ll discuss: 

  • The importance of trust to risk, failure, and growth
  • Tips for overcoming conflict among C-suite peers
  • Strategies for creating an environment of psychological safety


Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to C-level executives). To reserve your seat, please contact Zachariah Elliott at Zachariah.Elliott@evanta.com. 

9:50am - 10:20am  Networking Break

10:20am - 11:10am  Breakout Session

What Really Works in Fostering Inclusion

Gemma Piemontese headshot

Gemma Piemontese

Chief People Officer

Toronto Transit Commission

Mary Sullivan headshot

Mary Sullivan

Senior Managing Director & Chief Talent Officer

Canada Pension Plan Investment Board

Rashid Wasti headshot

Rashid Wasti

EVP & Chief Talent Officer

Weston Group of Companies

Nikki Zinman headshot

Nikki Zinman

SVP, Human Resources

Pearson

Although inclusion has been part of the conversation for years, what actually works when it comes to creating a more diverse workplace? And what are your peers doing to move the needle?

 This interactive session is your chance to:

  • Baseline inclusion in your workplace
  • Compare initiatives with a cross-section of your peers
  • Walk away with actionable insights

10:20am - 11:10am  Breakout Session

Tales of Transformation — Fueling Culture and Connection for the Modern Workplace

Tamara Kinsman-Berry headshot

Tamara Kinsman-Berry

VP, Employee Technology Experience

Sun Life Financial

Dan Nieves headshot

Dan Nieves

Senior Client Success Manager

Workplace by Facebook

How has a 154-year-old organization evolved its culture to one of community, connection and inclusion? At the core: a people-centric mindset. 

In this session, you will discover:

  • How Sun Life Financial is creating a culture that embraces transformation
  • The essential partnership between HR and technology 
  • The benefit of creating a more connected company

10:20am - 11:10am  Executive Boardroom

Building a Resilient Workplace

Nadim Kara headshot

Nadim Kara

Chief Human Resources Officer

Teranet

Arielle Meloul-Wechsler headshot

Arielle Meloul-Wechsler

SVP, People, Culture and Communications

Air Canada

Shalini Duggal headshot

Shalini Duggal

Chief People & Culture Officer

Achievers

Whether it’s something as major as an acquisition or as routine as a new technology system, change is a constant in the modern workplace.

Join this boardroom to discuss:

  • How to recover from upheavals and embrace change
  • What resilience means for businesses and employees
  • How you can build an adaptive culture


Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to C-level executives). To reserve your seat, please contact Zachariah Elliott at Zachariah.Elliott@evanta.com. 

10:20am - 11:10am  Executive Boardroom

It’s Time to Talk About Mental Health in the Workplace

Mike Adams headshot

Mike Adams

Chief People and Diversity Officer

Molson Coors Canada

Jane Lewis headshot

Jane Lewis

VP, Human Resources

Procter & Gamble

Robin Cooper headshot

Robin Cooper

Vice President, Strategic Relationships

Teladoc Health

Research shows that nearly half of workers deal with mental health challenges, but stigma can prevent them from disclosing their struggles or seeking help.

In this boardroom, you’ll discuss:

  • The relationship between mental health and the workplace
  • Barriers that keep employees from seeking treatment 
  • Ways to reduce stigma and promote conversation


Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to C-level executives). To reserve your seat, please contact Zachariah Elliott at Zachariah.Elliott@evanta.com. 

10:20am - 11:10am  Breakout Session

Office Hours With Chris Ulrich

Chris Ulrich headshot

Chris Ulrich

Body Language Expert & Political Consultant

What does your body language say about you? What shifts might you make to change how others perceive you? Join this special one-on-one 25-minute session exclusively for Governing Body members with body-language expert, Chris Ulrich for candid feedback on your in-person and online body language. 

11:10am - 11:40am  Networking Break

11:40am - 12:20pm  Lunch & Comments

12:20pm - 12:50pm  Keynote

Four Critical Talent Experiences HR Must Get Right

Mahe Bayireddi headshot

Mahe Bayireddi

CEO

Phenom People

Companies continue to invest millions in HCM, ATS, and chatbots. Yet the challenge of hiring and retaining the right talent persists with disappointing candidate experiences, stalled recruiter productivity, and low employee engagement. Discover the modern approach of talent experience management, which connects every experience across candidates, recruiters, employees, and management to reshape the future.

Join Mahe Bayireddi as he shares three major industry shifts:

  • Work into moments
  • Activity into productivity
  • Job redesign into talent evolution

12:50pm - 1:20pm  Networking Break

1:20pm - 2:10pm  Breakout Session

Using Innovation to Disrupt an Industry From Within

Jose Ribau headshot

Jose Ribau

EVP, Digital & Innovation

Cadillac Fairview

Norm Sabapathy headshot

Norm Sabapathy

Executive Vice President, People

Cadillac Fairview

Virtually every industry is grappling with disruption as digital technologies enable new ways of doing business and new competitive pressures. Cadillac Fairview is tackling this challenge head-on.

Join this session to hear about:

  • Moving from making innovation part of your business strategy to taking meaningful action
  • Courageously disrupting your industry from within
  • Ensuring the right structure, capabilities & culture to execute and sustain innovation

1:20pm - 2:10pm  Breakout Session

The Future of HR — What Path Are You Taking?

Soula Courlas headshot

Soula Courlas

Partner, National Lead - People & Change Advisory Services

KPMG Canada

Drawing on KPMG’s 2020 Future of HR Survey results, Soula Courlas will share how HR organizations are shaping a people function for the future.

In this session, you’ll learn:

  • What future-oriented organizations do differently
  • Why the path forward for HR requires rethinking the function
  • How to harness workforce insights to shape the workforce of the future

1:20pm - 2:10pm  Executive Boardroom

Measuring the Employee Experience

Michele Hoff headshot

Michele Hoff

VP, Human Resources, Americas

Epson America, Inc.

Laura Mably headshot

Laura Mably

Chief Human Resources Officer

Co-operators Insurance and Financial Services

Ben Granger headshot

Ben Granger

Sr. Principal, Global EX Strategy

Qualtrics

Employee expectations of the workplace have changed. But as you work to optimize the employee experience for your business, how do you know what works and what doesn’t?

Join this boardroom to discuss:

  • Shifting employee expectations of the workplace
  • Ways your peers measure the employee experience
  • Best practices for harnessing data to improve the employee experience


Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to C-level executives). To reserve your seat, please contact Zachariah Elliott at Zachariah.Elliott@evanta.com.

1:20pm - 2:10pm  Breakout Session

Office Hours With Chris Ulrich

Chris Ulrich headshot

Chris Ulrich

Body Language Expert & Political Consultant

What does your body language say about you? What shifts might you make to change how others perceive you? Join this special one-on-one 25-minute session exclusively for Governing Body members with body-language expert, Chris Ulrich for candid feedback on your in-person and online body language. 

2:10pm - 2:30pm  Networking Break

2:30pm - 3:20pm  Breakout Session

How Brookfield Properties Revamped the Candidate Experience

Margaret Wu headshot

Margaret Wu

SVP, People & Culture

Brookfield Residential

Too many Brookfield employees were leaving within one year of hire. So Margaret Wu launched a comprehensive effort to create a thoughtful, deliberate candidate and onboarding experience that reduced quick quits and saved $1.5 million in just six months.

Join this session to explore:

  • The business case for a first-class candidate experience
  • Shortening the runway for getting employees up to speed
  • Ensuring your hiring and onboarding reflects company values

2:30pm - 3:20pm  Breakout Session

Predicting the Future Using Strategic Surveys

Mark Gonzales headshot

Mark Gonzales

VP, Client Enablement

Perceptyx

What if you could predict the future? Join Mark Gonzales to learn how strategic employee surveys can provide key insight into the characteristics and experiences of employees who leave your organization.

In this session, you’ll explore:

  • Aligning survey design with business objectives
  • Analyzing data to identify trends
  • Applying insights to predict and reduce retention

2:30pm - 3:20pm  Executive Boardroom

Changing Skillsets, Changing Culture

Nancy Kennedy headshot

Nancy Kennedy

SVP, People & Culture

Ontario Lottery and Gaming Corporation

Mark Wilson headshot

Mark Wilson

EVP & Chief Human Resources Officer

Loblaw Companies

Kalan Comba headshot

Kalan Comba

Senior Manager, Public Services Canada

Workday

As your organization adapts to an era of digitalization and automation, is your culture conducive to new ways of working?

Join this session to discuss:

  • Staying resilient in the face of disruption
  • Adjusting to the expectations of new types of talent
  • Nurturing a culture of innovation and adaptability


Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to C-level executives). To reserve your seat, please contact Zachariah Elliott at Zachariah.Elliott@evanta.com. 

3:20pm - 3:40pm  Networking Break

3:40pm - 3:50pm  Closing Comments

3:50pm - 4:40pm  Keynote

The CHRO and the Board — An Evolving Relationship

Patricia Croft headshot

Patricia Croft

Corporate Director

Ontario Teachers' Pension Plan

Kathleen Taylor headshot

Kathleen Taylor

Chair of the Board

Royal Bank of Canada

Susan Muigai headshot

Susan Muigai

EVP, People & Corporate Affairs

Walmart Canada

Corporate governance is changing, and boards of directors are getting involved in aspects of HR well beyond executive compensation and succession planning. Well equipped CHROs must be prepared for their board’s changing expectations. In this discussion, you’ll hear directly from directors from some of Canada’s largest organizations about their thoughts on culture, talent strategy, and the future of the HR function.

In this keynote, the panel will explore: 

  • The role of the board in company culture and employee engagement
  • The talent data that directors care most about
  • The changing role and expectations of the CHRO

4:40pm - 5:20pm  Closing Reception & Prize Drawing

December 9, 2019

December 10, 2019

Location


Venue & Accommodation

Hilton Toronto Downtown

Your Community Partners


National Thought Leader
Keynote Sponsor
National Sponsors
Global Thought Leader

Community Program Manager


For inquiries related to this community, please reach out to your dedicated contact.

Zachariah Elliott

Portfolio Manager

503-972-4033

zachariah.elliott@gartner.com