DACH CDAO Peer Roundtable

The rapid shift to digital for organisations has meant that the role of the CDO is more important than ever. This is the chance for data leaders to find new opportunities for growth, such as generating more revenue from current customers, entering new markets, or innovating their products, services, and business models.

Data leaders are also looking for ways to digitise and automate their business processes to create frictionless customer experiences, like using AI-enabled chatbots and language assistants at scale to delight customers with intuitive omnichannel conversational AI. With this in mind, technology that uses machine learning and artificial intelligence to automate and scale data management activities is becoming the key-enabler for CDOs.

In this session, we will discuss:

• How AI and data can be used to drive outstanding customer experience
• How to build a data strategy that engages your people and links to business outcomes
• The role of protecting privacy in a digital era
• The need for high quality data assets for self-service and better decision making