Toronto CIO Executive Summit

December 11, 2018 | Hotel X Toronto

December 11, 2018
Hotel X Toronto

Collaborate with your peers

Get together with your peers to tackle top business challenges through peer-driven content and discussions at the Toronto CIO Executive Summit.

Join your peers to discuss the most critical issues impacting CIOs today:

Investing in your people and the right technologies

Innovating with advanced technologies and new delivery models

Influencing business stakeholders and enterprise outcomes

Toronto CIO Governing Body

The Governing Body Co-Chairs shape the summit agenda, ensuring that all content is driven by CIOs, for CIOs.


Cecilia Carbonelli

Genworth Financial Canada

Roman Coba

Federated Co-operatives Limited
VP Technology & CIO

Michael Eubanks

The Liquor Control Board of Ontario

Rob Meikle

City of Toronto

Sherif Sheta

CIO Association of Canada
President of the Board of Directors | Toronto

Melody Wallis

The Procter & Gamble Company Canada
Head of IT and Business Services


December 10, 2018

6:00pm - 8:30pm  Governing Body Welcome Reception

The Economy of the Next Fifty Years Will Be Run by Customer Service

Peter Shankman headshot

Peter Shankman

Author, Entrepreneur, Futurist

The days of begging for likes are over. The customer economy is all about doing likeable things. Peter Shankman is recognized worldwide for radically new ways of thinking about the customer experience, social media, PR, marketing, advertising, and Attention Deficit Hyperactivity Disorder (ADHD). His experience says that it’s time to start focusing on the customer experience – Without that, no amount of advertising, marketing, or SEO will save you.

Shankman will share:

  • The five rules of the customer economy
  • Why speed truly matters
  • How to stay “top-of-mind” in every customer’s mind, from beginning to end

December 11, 2018 - morning

7:00am - 7:45am  Registration & Breakfast

7:00am - 7:45am  Discussion Topics

Breakfast Discussion Tables

Join your peers at designated tables during breakfast to discuss a subject that interests you. Seating is first-come, first-serve.


  • The Pace of IT
  • Attracting/Retaining Talent
  • Revenue Driving Projects

7:45am - 8:30am  Keynote

Harvesting Value From Your IT Initiatives

Robert Collins headshot

Robert Collins

Author of The Value Imperative: Harvesting Value From Your IT Initiatives

Despite spending increasingly large sums on IT initiatives, many organizations fail to see the real ROI. Rob Collins, co-author of The Value Imperative, shares the findings from five years of research with CIOs, CFOs and organizational leaders focusing on how organizations invest in technology and why they are so often disappointed with the results.

Collins will touch on how you can:

  • Have real and lasting alignment with the rest of the organization
  • Demonstrate IT’s contribution in metrics that make sense outside of the IT department
  • Engage the organization to make hard decisions

8:30am - 9:00am  Networking Break

9:00am - 9:50am  Breakout Session

Intentional IT – Delivering and Enabling Business Goals

Michael Eubanks headshot

Michael Eubanks


The Liquor Control Board of Ontario

Neil Maizen headshot

Neil Maizen


Canadian Tire Dealers' Association

A new ecosystem, evolving legislation and regulations, private and public requirements, and 9 months to deliver… this is just a small glimpse into Michael Eubanks’ past year. Listen in to this fireside chat as Eubanks talks about what it was like to weather these challenges, contribute in a burgeoning sector and launch a successful technology platform.

9:00am - 9:50am  Breakout Session

Transforming Data Into an Intelligent Enterprise

Kevin Flowers headshot

Kevin Flowers

CIO Advisor

The pace of technology innovation is accelerating faster than ever before. If we understand the underlying trends creating this velocity, CIO's can equip their companies for the future. This session will reveal examples of how real-time information at scale is empowering front line sales and service with a competitive advantage. We will also share key insights to successfully implement modern technologies in complex environments.

Join Kevin Flowers, CIO Advisor at Salesforce to explore:

  • What is driving future enterprise innovations?
  • How can we predict what the future of customer expectations will look like?
  • What specific actions can a CIO take to move towards becoming an intelligent enterprise?

9:00am - 9:50am  Executive Boardroom

Secure Transformation - Avoiding Risk in ERP Applications

Roman Coba headshot

Roman Coba

VP Technology & CIO

Federated Co-operatives Limited

Foad Godarzy headshot

Foad Godarzy

Country Manager, IT and Operations

ENGIE Canada

Shane MacDonald headshot

Shane MacDonald

VP, Customer Success

Onapsis, Inc.

Digital transformation is not just a buzzword, but an outline of business and operational plans to integrate and prioritize the latest digital technologies. Unfortunately, security is often second priority or not even in the scope of the transformation project.

Join this session to discuss how to:

  • Make security an enabler instead of a roadblock
  • Develop a plan to secure critical ERP applications
  • Ensure your organization’s ERP applications are compliant

9:50am - 10:20am  Networking Break

10:20am - 11:10am  Breakout Session

Opportunities and Roadblocks in Data Governance

Della Shea headshot

Della Shea

Vice President, Data Governance & Chief Privacy Officer

Symcor Inc.

With the influx of emerging technologies comes the tidal wave of data. Della Shea is leading the charge to make data safe and usable.

Shea explores why it is essential for CIOs to:

  • Clearly define the opportunities and limitations for their colleagues
  • Understand the regulatory landscape
  • Pick up the data mantle at their organization

10:20am - 11:10am  Breakout Session

Disrupt Together: Driving Innovation From Inside and Out

Ted Graham headshot

Ted Graham

Head of Open Innovation

General Motors of Canada

From new traffic patterns to self-driving cars, nothing is safe from the touch of GM’s innovation. Ted Graham has driven innovation across Toronto, but innovating from within a major enterprise is where his experience stands out.

Join Graham as he discusses:

  • The importance of being an intrepreneuer
  • How to look for influential trends
  • Where to look outside your organization for partner opportunities

10:20am - 11:10am  Executive Boardroom

The Business Possibility of Blockchain

Cecilia Carbonelli headshot

Cecilia Carbonelli


Genworth Financial Canada

Peter Singh headshot

Peter Singh


Toronto District School Board

Jaroslav Kacina headshot

Jaroslav Kacina



Blockchain presents an enormous opportunity for business-focused CIOs, but the depth of awareness around its potential remains fragmented at best – even at the executive level. Moving from hype-cycle concept to practical reality requires a deeper understanding of the technological possibilities, profound business impact, and long-term evolution of blockchain. Would-be disruptors and agile competitors are introducing new business models and ways of thinking, and to keep pace, CIOs need information.

In this interactive session we will:

  • Lean into the technology behind blockchain
  • Sort through the noise to find real value
  • Uncover the impact blockchain is going to have on the entire organization

11:10am - 11:40am  Networking Break

December 11, 2018 - mid-afternoon

11:40am - 12:50pm  Keynote

Using AI to Address Real-World Problems

Claude Guay headshot

Claude Guay

General Manager, Global Business Services

IBM Canada

Michael Lin headshot

Michael Lin


Morneau Shepell

Carol Poulsen headshot

Carol Poulsen


The Co-operators Group Limited

Michael Lin and Carol Poulsen are expanding AI initiatives to speed up their business processes to deliver exceptional customer experiences in Canada. Imagine using an AI Virtual Agent to triage mental health issues for your employees or bring improved service to insurance advisors and their customers. Join Claude Guay as he explores these two CIO re-inventor stories.

They will highlight:

  • How AI technologies can be used to solve unique business problems
  • What IT organizations need to look for when evaluating AI and ML
  • How to identify internal problems that present opportunities for an AI solution

12:50pm - 1:20pm  Networking Break

1:20pm - 2:10pm  Breakout Session

Pursuing Efficiency With Emerging Technology

Maurizio Laudisa headshot

Maurizio Laudisa

CIO and Vice President IT

Superior Plus Corp.

Emerging technology holds vast potential for every company, but the struggle is finding real business value in the midst of hype. IoT was just the starting point for Maurizio and his team. Join in as he shares about their journey from getting the basics right to focusing on driving value for their customers and business partners.

Laudisa will explore how you can:

  • Find value in the emerging technology that is right for you
  • Drive change to achieve business value, not new technology
  • Negotiate with vendors to protect your future

1:20pm - 2:10pm  Breakout Session

Delivering Business Value with BI

Anca Preda headshot

Anca Preda

Vice President, Global IT

Linamar Corporation

Jose Martinez headshot

Jose Martinez

Business Intelligence Manager

Linamar Corp

Many IT Leaders struggle with the perception of value delivered by the IT department, more so in a manufacturing environment where IT has traditionally been regarded as a cost center. Anca Preda and Jose Martinez were able to shift perception by increasing collaboration between IT and the entire organization. They used the tools and data Linamar already possessed to not only prove how valuable IT is to the enterprise as a whole, but also to its bottom line and future success.

They discuss how you can:

  • Gain buy-in from the business through action, not asks
  • Create an effective BI roadmap
  • Recruit and engage internal talent to participate in the BI initiative

1:20pm - 2:10pm  Executive Boardroom

The Evolution of Payments is Upending the Status Quo

Jan Pilbauer headshot

Jan Pilbauer

Executive Director, Modernization & CIO

Payments Canada

Soumen Roy headshot

Soumen Roy

Country Head, Canada

Tata Consultancy Services

End-user computing data, artificial intelligence, distributed ledgers, open payments, digital currencies, and security and regulatory reforms are some of the hottest topics in the payments industry today. Explore how the convergence of all these technological shifts and regulatory changes can help propel your business forward as payments become increasingly more open, distributed, border-less, instant, intelligent and rich.

December 11, 2018 - afternoon

2:10pm - 2:30pm  Networking Break

2:30pm - 3:20pm  Breakout Session

Leveraging Local Partners to Tackle AI

Kory Fong headshot

Kory Fong

Head, Cybersecurity Research

Royal Bank of Canada

Yuri Lawryshyn headshot

Yuri Lawryshyn

Associate Professor & Head of Tech Programs

University of Toronto

When enterprises want to leverage new talent for emerging technology initiatives, they often turn to academia. Join Yuri Lawryshyn and Kory Fong as they discuss how looking for local partners in Toronto has greatly benefited both of their organizations.

Listen in as they unpack:

  • Opportunities to utilize academia for AI talent
  • Real use-cases created and executed by students
  • How to present external partnership opportunities to your organization

2:30pm - 3:20pm  Breakout Session

Once More Unto the Breach, Dear Friends

Jeff Stark headshot

Jeff Stark

Vice President, Technology Risk and CISO

IGM Financial Inc.

With all of the high-profile breaches in the media, organizations are scrambling to throw what they can at the security wall to see what sticks. Jeff Stark argues that security leaders and organizations need to get back to basics and address fundamental issues that underlie cyber threats and related vulnerabilities.

Join Stark as he covers:

  • Best practices organizations can adopt to prevent the vast majority of cyberattacks
  • First steps to improve the current state of security for your enterprise
  • How to improve communication between CIOs and CISOs

2:30pm - 3:20pm  Executive Boardroom

Leveraging Automation to Focus on Value

Ian Roberts headshot

Ian Roberts

Vice President and Chief Information Officer

Ontario Power Generation Inc.

Andrew Zasada headshot

Andrew Zasada


Molson Coors Canada

Sean Hinton headshot

Sean Hinton

VP & Country Manager, Canada


New technologies are allowing enterprises to focus on real value adding tasks instead of repeatable processes. New opportunities like RPA are being leveraged to take employee productivity to new heights in all types of organizations.

3:20pm - 3:40pm  Networking Break

3:40pm - 4:20pm  Keynote

Inclusion Through Innovation

Rob Meikle headshot

Rob Meikle


City of Toronto

The City of Toronto is embracing new and innovative solutions to engage those who were previously left out. Rob Meikle, the City's CIO will explore how a shift in mindset can play a major role in your company's culture and foster innovation across all levels.

Meikle will share universal truths about innovation including:

  • It is all about attitudes and behaviors
  • Inclusion and diversification will strengthen your organization
  • Engage all levels of your ecosystem

4:20pm - 5:00pm  Closing Reception & Prize Drawing


Venue & Accommodation

Hotel X Toronto

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