New York CIO Town Hall
April 10, 2024 | 10:00am EDT
April 10, 2024 | 10:00am EDT
The Key to Competitive Differentiation and Growth is Customer Experience
Participate with your CIO peers in the New York community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.
Join fellow CIOs in the New York community to discuss:
Shaping the Efficient Enterprise with AI & Automation
Strengthening Partnerships for Wider Business Impact
Illustrating IT’s Value through Business-first Initiatives
Discussion Leaders
Members of the New York CIO community will lead the interactive discussion and share lessons learned.
Jeff Burlin
Twilio
Senior Director, Executive Engagement Programs
Presenter
Jeff Wilkinson
Delaware North
CIO
Discussion Leader
Eswar Veluri
Equinox
EVP & CTO
Discussion Leader
Steven Wolk
P.C. Richard & Son
Chief Technology Officer
Governing Body Host
George Wiemer
Combe, Inc.
Global Director, Digital Transformation and Cybersecurity
Discussion Leader
Agenda
April 10, 2024
10:00am - 11:00am EDT
The Key to Competitive Differentiation and Growth is Customer Experience
Hosted by Twilio
Delivering a seamless and consistent customer experience across interactions and channels is key to driving competitive differentiation and business growth, yet many CIOs are still grappling with operational and data silos, legacy technology and internal cultural resistance that hinder their ability to innovate and unlock the full potential of their digital investments. In a world where consumers have more choices than ever for the products and services they purchase, companies who understand, prioritize, and orchestrate better customer journeys will be the ones who win loyalty, earn trust, and accelerate growth to win future market share.
Join this session to discuss:
- Overcoming common challenges that prevent companies from unlocking their full customer engagement potential
- Building trust with customers and internal stakeholders by focusing on the customer journey
- Blending legacy technologies and new digital capabilities to create competitive advantage and drive growth
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