New York CIO Town Hall

April 10, 2024 | 10:00am EDT

April 10, 2024 | 10:00am EDT

The Key to Competitive Differentiation and Growth is Customer Experience

Participate with your CIO peers in the New York community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.

Join fellow CIOs in the New York community to discuss:

Shaping the Efficient Enterprise with AI & Automation

Strengthening Partnerships for Wider Business Impact

Illustrating IT’s Value through Business-first Initiatives

Discussion Leaders

Members of the New York CIO community will lead the interactive discussion and share lessons learned.

Jeff Burlin


Senior Director, Executive Engagement Programs


Jeff Wilkinson

Delaware North


Discussion Leader

Eswar Veluri



Discussion Leader

Steven Wolk

P.C. Richard & Son

Chief Technology Officer

Governing Body Host

George Wiemer

Combe, Inc.

Global Director, Digital Transformation and Cybersecurity

Discussion Leader


April 10, 2024

10:00am - 11:00am  EDT

The Key to Competitive Differentiation and Growth is Customer Experience

Delivering a seamless and consistent customer experience across interactions and channels is key to driving competitive differentiation and business growth, yet many CIOs are still grappling with operational and data silos, legacy technology and internal cultural resistance that hinder their ability to innovate and unlock the full potential of their digital investments.  In a world where consumers have more choices than ever for the products and services they purchase, companies who understand, prioritize, and orchestrate better customer journeys will be the ones who win loyalty, earn trust, and accelerate growth to win future market share.

Join this session to discuss:

  • Overcoming common challenges that prevent companies from unlocking their full customer engagement potential
  • Building trust with customers and internal stakeholders by focusing on the customer journey
  • Blending legacy technologies and new digital capabilities to create competitive advantage and drive growth

Your Community Partner

Key Partner

Community Program Manager

For inquiries related to this community, please reach out to your dedicated contact.

Haydn Mckee

Sr. Community Program Manager