Global CIO Town Hall
February 28, 2023 | 9:00am PST
February 28, 2023 | 9:00am PST
CIO Leadership to Advance Customer Experience Worldwide
Participate with your CIO peers in the Global community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.
Join fellow CIOs in the Global community to discuss:
Accelerating High Growth and Digitally-Driven Outcomes
Thriving through Volatility - Empowering People, Resiliency and Insights
Orchestrating Change - Influencing Culture and Creating Value
Discussion Leaders
Members of the Global CIO community will lead the interactive discussion and share lessons learned.
Kira Makagon
RingCentral
Chief Innovation Officer
Moderator
Ted Bredikin
UnitedHealth Group
CIO, VP of Technology
Discussion Leader
John Gigerich
Keurig Dr Pepper
CIO
Discussion Leader
David Kepczynski
General Electric
Chief Information Officer, GE Research
Discussion Leader
Pascal Pauwels
Inter IKEA Group
Group CIO
Discussion Leader
Nigel Richardson
PepsiCo Inc
SVP & CIO Europe
Discussion Leader
James Swanson
Johnson & Johnson
Executive VP & Group Chief Information Officer
Discussion Leader
Tanweer Surve
Wells Fargo
Technology CTO (Cloud) – Control Sr. Officer
Discussion Leader
Anup Thomas
Capital One Financial
VP & CTO, Card Payments
Discussion Leader
Dilip Venkatachari
U.S. Bank
Global CIO & CTO
Discussion Leader
Agenda
February 28, 2023
9:00am - 10:00am PST
CIO Leadership to Advance Customer Experience Worldwide
Hosted by RingCentral
Customer experience is a mission-critical priority for most organizations to achieve and maintain a sustainable and competitive advantage. CIOs have an opportunity to play an outsized role in advancing customer experience initiatives by leading with technology and IT acumen. Yet false starts, roadblocks, differing cultural expectations, and complexity impede progress on these goals.
Join this interactive session to discuss:
- How CIOs can support or lead cross-functional customer experience initiatives
- How technologies can play a pivotal role in capturing and acting on key customer data
- What strategies lead to more efficient and effective customer interactions
Your Community Partner
Key Partner
Community Program Manager
For inquiries related to this community, please reach out to your dedicated contact.
