Global CIO Town Hall

February 28, 2023 | 9:00am PST

February 28, 2023 | 9:00am PST

CIO Leadership to Advance Customer Experience Worldwide

Participate with your CIO peers in the Global community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.

Join fellow CIOs in the Global community to discuss:

Accelerating High Growth and Digitally-Driven Outcomes

Thriving through Volatility - Empowering People, Resiliency and Insights

Orchestrating Change - Influencing Culture and Creating Value

Discussion Leaders

Members of the Global CIO community will lead the interactive discussion and share lessons learned.

Kira Makagon


Chief Innovation Officer


Ted Bredikin

UnitedHealth Group

CIO, VP of Technology

Discussion Leader

John Gigerich

Keurig Dr Pepper


Discussion Leader

David Kepczynski

General Electric

Chief Information Officer, GE Research

Discussion Leader

Pascal Pauwels

Inter IKEA Group

Group CIO

Discussion Leader

Nigel Richardson

PepsiCo Inc

SVP & CIO Europe

Discussion Leader

James Swanson

Johnson & Johnson

Executive VP & Group Chief Information Officer

Discussion Leader

Tanweer Surve

Wells Fargo

Technology CTO (Cloud) – Control Sr. Officer

Discussion Leader

Anup Thomas

Capital One Financial

VP & CTO, Card Payments

Discussion Leader

Dilip Venkatachari

U.S. Bank

Global CIO & CTO

Discussion Leader


February 28, 2023

9:00am - 10:00am  PST

CIO Leadership to Advance Customer Experience Worldwide

Customer experience is a mission-critical priority for most organizations to achieve and maintain a sustainable and competitive advantage. CIOs have an opportunity to play an outsized role in advancing customer experience initiatives by leading with technology and IT acumen. Yet false starts, roadblocks, differing cultural expectations, and complexity impede progress on these goals.

Join this interactive session to discuss:

  • How CIOs can support or lead cross-functional customer experience initiatives
  • How technologies can play a pivotal role in capturing and acting on key customer data
  • What strategies lead to more efficient and effective customer interactions

Your Community Partner

Key Partner

Community Program Manager

For inquiries related to this community, please reach out to your dedicated contact.

Dawn Hosseini

Senior Program Manager

(971) 300-3139