Chicago CIO Town Hall
July 20, 2023 | 10:00am CDT
July 20, 2023 | 10:00am CDT
Data Driven Unified Experiences are the Future of Customer Engagement
Participate with your CIO peers in the Chicago community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.
Join fellow CIOs in the Chicago community to discuss:
Understanding the customer experience through data
Anticipating customer needs and meeting evolving customer expectations
Increasing operational efficiency
Discussion Leaders
Members of the Chicago CIO community will lead the interactive discussion and share lessons learned.
Jeff Burlin
Twilio
Senior Director, Executive Engagement Programs
Moderator
Kelly Coomer
Sammons Financial Group
Chief Information Officer
Governing Body Host
Andrew Jaime
Albanese Company
CIO
Discussion Leader
Sandeep Pulavarty
Paper Transport
CIO
Discussion Leader
Agenda
July 20, 2023
10:00am - 11:00am CDT
Data Driven Unified Experiences are the Future of Customer Engagement
Hosted by Twilio
The future of customer service and support is contextualized, predictive, value-focused and omnipresent. Gartner predicts that over half of large organizations have failed to unify engagement channels resulting in the continuation of a disjointed and siloed customer experience that lacks context.
Join this Town Hall session to learn about:
- Understanding the customer experience through data
- Anticipating customer needs and meeting evolving customer expectations
- Increasing operational efficiency
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Key Partner
Community Program Manager
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