Boston CIO Virtual Boardroom

May 13, 2021 | 11:00am EDT

May 13, 2021 | 11:00am EDT


Embracing a Scalable Customer-Engagement Strategy

Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.

Join CIOs from the leading organizations in your area to discuss:

Seizing momentum – influencing and leading the enterprise

Thriving through uncertainty - empowering people and delivering value

Advancing and scaling strategic, outcome-based technologies

Discussion Leaders

Members of the Boston CIO community will lead the private, virtual discussion.

Jeff Burlin


Director, Enterprise Innovation


Katrina Jagroop-Gomes

Commonwealth of Massachusetts

CIO - Gaming Commission


Jonathan Grant


Vice President & Chief Information Officer



May 13, 2021

11:00am - 12:00pm  EDT

Embracing a Scalable Customer-Engagement Strategy

As a CIO, you know that building a strategy to serve your customers is as old the job itself. What has shifted, however are the speed of demand, modes of commerce and the ease of entry by digital-first competitors into your market. Under these circumstances, a traditional model is too slow and rigid to keep pace with today’s digital acceleration. But what does it really mean for CIOs to put the consumer first in this evolving context?

In this session, you’ll tackle this question by discussing:

  • What makes building differentiated experiences unique from traditional, siloed customer engagement and what that strategy looks like in practice
  • The evolutions in data capability, technology and compliance procedures necessary to execute a customer-first strategy in any market
  • The new business processes and communications channels necessary to better align with customer needs


Community Partner

Boston CIO Program Manager

For inquiries related to this event, please reach out to your dedicated program contact.

Andie Alderette

Program Manager