Governing Body Spotlight

Member of the Benelux CIO Community

Olivier Luxon



Give us a brief overview of the path that led to your current role.

I spent more than 10 years in a US-headquartered company, PFS, where I managed the EU end-to-end eCommerce implementation teams. Following this, I joined Carrefour as IT eCommerce, Digital and Data Director. During my first 2 years in this position, I was responsible for managing the transition from old legacy systems to modern ones. These systems included unified eCommerce landscape, quick commerce, revamped mobile app, modernized eCommerce supply chain, and performant data team, running futureproof Google-based solutions. In 2020, I had the opportunity to move to CIO. I’m now in charge of all IT-related aspects for Carrefour Belgium.

Learn more about leaders in the Benelux CIO community here.

What is one of your guiding leadership principles?

Right people at the right place + trust + positive empowerment makes the magic happen.

With disruption being a key theme of the past few years, where do you see your role as a CIO going in the next 1-2 years?

The CIO role will become increasingly transverse and central in aligning the various company ambitions and departments, and in ‘making it possible’ from a technology standpoint.

What advice would you give to someone just starting out in the role as a CIO?

Take time to understand the full picture and clearly identify your risks. Also, don’t forget that a CIO is nobody without the right team around them. Let’s stay humble for a minute. I can’t achieve anything without the right motivated talents at the right place, and with the appropriate level of empowerment. Moreover, communication of IT is key. Don’t forget to invest time in it, and you will be valued for your achievements.

Tell us 3 fun facts about yourself.

  1. I’m a passionate Tech guy, father of 2 amazing kids, and married to a very comprehensive wife who is always there to support me in any crazy idea.
  2. My job is not just a paycheck; it’s a passion, and I really want to make the magic happen for my company!
  3. No trust + no team + no fun = no result

What is the value of participating in a professional community through Evanta?

Sharing our personal experiences and challenges. Getting to know each other. Meeting people from various industries. Having open discussions about tools, solutions, etc.



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