Raylene Dufresne
Vice President of IT
Miller & Long
Raylene Dufresne is the VP of Information Technology at Miller & Long. She has spearheaded several key initiatives, including transitioning the company to a cloud-based processing system for increased transparency and reduced costs. Ms. Dufresne also implemented the company’s first IT ticketing system and she initiated the use of GPS technology to track fleet location and submit automatic mileage reports.
In addition, she oversaw the company’s migration to Office 365, the implementation of Teams and OneDrive, as well as the upgrade of their framework. As a result of her programs — which mandated security compliance training, multi-factor authentication, the use of complex passwords, and monitoring of security risks on all devices – the company’s IT security risk has been reduced by 70%.
Ms. Dufresne has over 21 years of experience in information technology, including designing and facilitating training programs.
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Give us a brief overview of the path that led to your current role.
During my undergrad, faculty would ask me to teach classes using technology to my colleagues which directly impacted my path to be in IT, but also in a role that educated folks on different aspects in IT.
What is one of your guiding leadership principles?
Leadership should be governed by empathy.
With disruption being a key theme of the past few years, where do you see your role as a technology leader going in the next 1-2 years?
I do not see much changing in this role.
What advice would you give to someone just starting out as a technology leader?
Have empathy and be a good listener.
Tell us 3 fun facts about yourself.
- I am a huge concert goer and I've been to over 80 Dave Matthews Band shows.
- I love playing doubles tennis.
- I am always in for a game of rummy.
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