CHRO Leadership Summit

June 7, 2017

The Westin Boston Waterfront


June 6, 2017 / Governing Body Private Dinner

6:00pm - 8:30pm Governing Body Private Dinner

Turning Talent Into Productivity (at Last) With the New Employee Value Equation

Dinner Keynote 

Cy Wakeman
Author & Thought Leader
Reality-Based Leadership
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Amid the chaos that HR executives face daily, one of the key challenges is managing talent. The true value of an employee is no longer determined just by their technical skills, expertise or current performance. In order to determine the total value an employee adds to an organization — and therefore who to retain, develop and further compensate — leaders need a new ROI metric, one that moves beyond performance and incorporates “emotional expense.” In this session, Cy Wakeman will introduce a revolutionary value equation and teach key strategies for maximizing productivity while decreasing drama, and turning excuses into results.

June 7, 2017 / Conference

7:00am - 7:45am

Registration & Breakfast

8:00am - 8:50am Opening Keynote

Banish Your Blind Spots by Asking the Right Questions

Keynote  sponsored by: SoFi at Work

Hal Gregersen
Executive Director, MIT Leadership Center
Massachusetts Institute of Technology
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Powerful organizational and industrial forces can keep senior leaders from asking or hearing uncomfortable questions, at his or her own peril. It’s what Hal Gregersen calls “The CEO’s Dilemma,” and in many ways, it’s every leader’s dilemma. In this session, Gregersen discusses how leaders and organizations can escape the innovator’s most dangerous blind spot, the space where “we don’t know what we don’t know,” and reveals three daily disciplines that will help the right questions surface. Gregersen also will explain how to become a better questioner in real time by sharing key tools that can unlock solutions, innovations and processes.

8:50am - 9:20am

Networking Break

9:20am - 10:10am Breakout Sessions

Excelling Through Great People Management

Featured Session  sponsored by: Franklin Covey

Rick Martino
VP, Human Resources
Bose Corporation
Christine Hizny
Talent Development Consultant and Program Manager, Global People Management Initiative
Bose Corporation
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Being a manager is a challenging job, and it’s usually the great people-managers who make it look easy by bringing out the best in others. Ever wonder how they do it? Rick Martino and Christine Hizny will share how Bose took that challenge head-on. It created a global standard of excellence in five key areas, connected managers so they could share best practices, and provided them with proven tools, including Franklin Covey’s “Speed of Trust.” This led to its managers having stronger, more trusting and engaging relationships with their teams. Listen in as Martino and Hizny share how Bose’s global people-management initiative resulted in high-impact, measurable results. Learn how these results brought out the best in a company where innovation, passion and attracting great talent are the keys to excelling.

When the Goal is Greatness

Featured Session  sponsored by: O.C. Tanner

Joel Bishop
Manager of Speaking and Training
O.C. Tanner
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How do you fuel full engagement, inspire great work and foster a thriving culture? Based on extensive research and years of experience working with the most successful organizations in the world, leadership trainer Joel Bishop presents specific ways to build a culture that attracts the best people, develops a highly effective workforce and inspires loyalty and commitment. This presentation offers key insights into the critical elements necessary for any organization to rise to the next level.

How Empathy Can Transform the Consumer Experience

Executive Boardroom  sponsored by: Quantum Health

Kara Trott
Founder and CEO
Quantum Health
Meg Newman
Keurig Green Mountain, Inc.
Deborah Hicks
SVP, Chief Human Resource Officer
Dana-Farber Cancer Institute, Inc.
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For many organizations, consumer experience is embedded into the company DNA. Well-being and benefits programs shouldn’t be any different. Many HR leaders are recognizing the need for new strategies in the ever-expanding array of market entrants shaping today’s healthcare. At the core of that consumer understanding is empathy. Real empathy reflects a genuine connection with the consumer and earns trust to effectively guide, support and lead them through their entire experience — from clinical and financial to coaching and claims issues and beyond. Join the conversation on how to establish a uniquely valuable experience that meets consumers right where they’re at in their benefits and well-being journey.

10:10am - 10:40am

Networking Break

10:40am - 11:30am Breakout Sessions

How Organizational Strategy Can Save Millions

Featured Session  sponsored by: bswift

Cynthia Ring
Harvard Pilgrim Health Care
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When it comes to HR, organizational effectiveness is the art of aligning the various parts of your company for transformational improvement in cost, market relevance and top-talent retention. Cynthia Ring of Harvard Pilgrim set out with a three-year organizational effectiveness strategy to do just that, with a cost-savings goal of $6 million and no reductions in force. When all was said and done, she accomplished her mission with a lot more return than she was anticipating. In this session, Ring will share how her plan resulted in a $15 million savings and reveal how other CHROs can bring this kind of value to their organizations.

Learning the Millennial Way

Executive Boardroom  sponsored by: GP Strategies Corporation

Maura Dunn
VP, Human Resources & Administration
Electric Boat Corporation
Don Duquette
Executive Vice President, Learning Solutions
GP Strategies Corporation
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The first digital natives — millennials — are now the largest part of the workforce, forcing learning organizations to rethink how they do business. Learning and HR organizations are no longer the exclusive agents of learning, performance or support. This disruption is an opportunity for greater value creation if HR can reimagine learning by driving down cost while increasing the quality and/or quantity of training. This discussion will explore these dimensions to determine how we can best shape the future of learning .

Social Recognition to Drive Positive Employee Experiences

Executive Boardroom  sponsored by: Globoforce

Elizabeth Rae
Corporate VP, Human Resources
Waters Corporation
Joy McCune
Boston Financial Data Services
Marcy Ricci
Senior Recognition Strategist
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Successful organizations inspire employees to do the best work of their lives. A positive employee experience is impactful, powerful and ultimately, human. It fosters an environment in which employees are able, over time, to invest more of their whole selves into their jobs. In this session, you’ll learn how social recognition uses the power of people to thank employees, encourage meaningful work and bring pure, positive energy into the workplace.


Networking Break

12:40pm - 1:10pm Luncheon Keynote

Fostering Growth Through CFO Collaboration

Afternoon Keynote 

Aparna Ramesh
Federal Reserve Bank of Boston
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More session details to come...

1:10pm - 1:40pm

Networking Break

1:40pm - 2:30pm Breakout Sessions

Speaking the Same Language in a Global Merger

Featured Session 

Michael Messier
Excelitas Technologies
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Your CEO asks you to come up with a plan to integrate a new multinational, multicultural acquisition so your business is not adversely impacted and so your loyal customers remain satisfied. What do you need to consider? Where should you start? How can you ensure success? In this interactive session, Michael Messier will look at the various HR considerations of successfully integrating a newly acquired company. Take a closer look at the questions you should ask when integrating cultures, organizations, work teams, HR policies and programs, and more.

Diversity and Inclusion – Change or Be Changed

Featured Session 

Javier Barrientos
Senior Director, Global Diversity and Inclusion
Biogen Idec
Lauren Romansky
Practice Leader
CEB, now Gartner
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As the world spins into a future where we’re more connected than ever, leveraging diversity for good has grown into a powerful concern across the globe, both in the public and private sectors. This session examines how this energy is shaping next practices. Combining data and expert insight, Lauren Romansky and Javier Barrientos explore how emerging technology, inclusive leadership and an integrated approach to diversity and inclusion can conquer entrenched problems. Finally, they will examine a diversity movement blind spot: socioeconomic diversity, and why it’s time to pay it some serious attention.

HR Delivery Goes High-Tech

Executive Boardroom  sponsored by: Castlight Health Inc.

Jim Gallic
Northeast Regional Vice President
Castlight Health Inc.
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Human resource leaders are leveraging new technologies to move away from a one-size-fits-all-employee strategy to one that is personal, relevant and timely. This targeted approach supports a range of improvements to employee behavior, including better awareness of benefits and greater usage of wellness programs. For CHROs, these technologies also generate real-time data to aid strategic decisions in their organizations. In this roundtable, executives will discuss how technology is transforming HR delivery and analytics at their organizations.

2:30pm - 2:50pm

Networking Break

2:50pm - 3:40pm Breakout Sessions

Internal Headhunting – A Controversial Solution

Featured Session 

Regis Mulot
EVP, Global Human Resources
Staples, Inc.
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How do you manage the fact that external recruiters are regularly contacting your employees, trying to whisk your top talent away? Do you take a proactive approach and headhunt your own employees? With the right technology and mindset, encouraging employees to switch jobs internally (and even headhunting them) can allow businesses to retain talent instead of losing it to competitors. In this session, Regis Mulot shares the details of his provocative internal hiring process, which has allowed Staples Inc. to preserve and grow its most gifted associates.

HR Service Delivery – Unlock the Potential of Your Organization

Featured Session  sponsored by: ServiceNow

Tracey Racette Fritcher
HR Transformation Consultant
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HR teams spend nearly 12 hours per week handling routine employee calls and emails. This focus on mundane administrative tasks creates a struggle to deliver strategic value. Breaking free from these time-stealing activities with a new approach to HR service delivery helps HR leaders make it easier for their employees to be employees, serve more employees with fewer resources, and automate workflows that span beyond HR. This boardroom discussion allows CHROs to share thoughts on consumerizing the employee service experience, including the challenges associated, how to address them, and best practices that will benefit the entire organization.

3:40pm - 4:00pm

Networking Break

4:10pm - 4:40pm Closing Keynote

Employee Experience – How GE Gets Results


Paul W. Davies
Employee Experience Leader
General Electric Company
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GE’s approach to employee experience enables people to achieve the best work of their lives through thoughtfully curated moments that matter. In this session, Paul Davies will discuss how GE is improving its employee experience by focusing on the moments that matter to its roughly 290,000 employees around the world. Davies will touch on the roles of culture, tools and technology, how the physical workspace plays in overall experience, and how the use of people analytics is delivering productivity to the business.

4:40pm - 5:20pm

Closing Reception & Prize Drawings