June 9, 2014 / Governing Body Private Dinner

6:30pm Governing Body Private Dinner

How the Golden Rule Rules the Day at Southwest


Colleen Barrett
President, Emeritus
Southwest Airlines Co.
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Southwest Airlines looks for three things in its employees: warrior spirit, servant heart, fun-loving attitude. The person with the right attitude moves to the front of the hiring line ahead of the candidate with the pedigreed resume who lacks positivity. Colleen Barrett shares why culture and employee engagement are so vital and how the golden rule — treat others the way you want to be treated — is the company’s mantra. Employees are shown the “LUV” (the company’s stock exchange listing), and in turn share their genuine affection and care with the people they transport daily, hence an exemplary customer service record.

June 10, 2014 / Conference

7:00am - 8:00am

Registration & Breakfast

7:30am - 9:00am Opening Keynote

Making a Broader Impact on Workplace Satisfaction Globally

Keynote sponsored by: RiseSmart

Debbie Storey
SVP-Talent Development & Chief Diversity Officer
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AT&T’s growth has been fostered by a culture of metrics and results, but the company’s culture of the future is one of people development and innovation. Debbie Storey shares how she and the rest of the HR team are inspired and motivated by the ability to impact the engagement and satisfaction of 240,000 employees around the globe. From initiatives such as “AT&T University” and another designed to support the success and advancement of women, specifically, the company is looking to create skill transformation paths with internal and external curricula and use technology to build an information-on-demand system versus the traditional models used today.

9:00am - 9:30am


9:30am - 10:30am Breakout Sessions

Using Technology to Create Improved Employee and Candidate Experiences

Featured Session

Phillip Burke
VP, Global HR Operations
Walmart Stores, Inc.
Ray Malouf
Director, Recruitment Marketing & Technology
Walmart Stores, Inc.
Anne Thomas
VP, Corporate Recruiting
Walmart Stores, Inc.
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Walmart employs 2.2 million associates around the world — 1.3 million in the U.S. alone. Leveraging HR systems that enable a global workforce to operate at maximum efficiency is a business imperative. Walmart has recently embarked on a global HR transformation journey to ensure they are positioned for continued success as the company continues to expand its operations in the U.S. and around the world. Join Anne Thomas, Phillip Burke and Ray Malouf for this engaging case study presentation to learn how Walmart is using technology platforms and processes, digital marketing and social media to create improved employee and candidate experiences.

Pressures From the C-Suite

Featured Session sponsored by: Oracle

Christine Mellon
VP HCM Transformation
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Join Christine Mellon, former CHRO and strategic consulting executive, to learn more about current expectations and interactions between boards of directors, CEOs and CHROs. Studies indicate boards and CEOs are more involved in talent management than ever. What are boards asking for? What are CEOs worried about? How should a CHRO help lead the way in the existing business environment? And — perhaps most importantly — where do you start? At this critical time in the evolution of the CHRO role, hear how HR can craft a self-determined future to be a major, influential force with boards and CEOs.

Talent Strategies to Fill the Pipeline and Manage the Gaps

Executive Boardroom sponsored by: Right Management

Bill Behrendt, Ph.D.
VP, Human Resources
University of Texas Southwestern Medical Center
Catherine Olivieri
SVP, HR & Risk Mgmt
CEC Entertainment, Inc.
Jill Vershum
EVP, Talent Solutions
Right Management North Texas
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CHROs are continually looking to uncover effective strategies to fill the leadership talent pipeline and manage the gaps. Join this interactive session, led by Jill Vershum, and share experiences in developing a systematic, integrated strategy for the identification, development and placement of talent — from developing the right competencies to succession management strategies for C-suite and middle management to making leadership development strategies part of a winning culture. Help shape the discussion around the very real challenges of how the leader supply and demand is a demographic issue that affects the globe, and identify high-quality competency models that promote bench strength development.

10:30am - 10:45am


10:45am - 11:45am Breakout Sessions

Huge Cultural Shift Creates Empowered Leadership at GameStop

Featured Session

Mike Buskey
SVP, Human Resources
GameStop Corporation
Shelette Stewart
Associate Director of Executive Education
SMU Cox School of Business
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Partnering with SMU Cox School of Business, GameStop completely shifted its cultural philosophies and paradigms, creating an entirely new management and recruiting strategy, and changing the fabric of its approach to leadership. Mike Buskey and Shelette Stewart share the leadership priorities identified by GameStop — business acumen, executive presence and dealing with ambiguity — and how SMU Cox customized the “GameStop 101” curriculum to meet all three. What started as a program aimed at high-potentials has developed into so much more. Hear insights into the four-part process of discovery, development, delivery, and evaluation and refinement that created empowered leadership.

Using Data to Achieve Healthier Outcomes

Featured Session sponsored by: PwC

Jason George
HR Data, Reporting, and Analytics Manager
Devon Energy Corporation
Kip Koso
Wellness Director
Devon Energy Corporation
Ronald Barlow
Managing Director
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Devon Energy has been actively managing the healthcare benefits provided to employees through a variety of initiatives and programs, including health management programs, wellness initiatives, and on-site medical and fitness services. In order to determine the effectiveness of these investments and continually improve the performance of the programs and their third-party vendors, Devon has been collecting a wide variety of data from the programs and performing comprehensive data analysis. In this session, Devon and their PwC partner review some of these analyses, discuss key findings, and reveal some surprising results being used to shape ongoing strategy.

Creating a Culture of Great Work

Featured Session sponsored by: O.C. Tanner

Kevin Ames
Director, O.C. Tanner Institute
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In today’s competitive marketplace, organizations need to draw differentiating ideas and solutions from every employee. Innovation can come from anyone, anywhere. But are employees making all the contributions they’re capable of? How do HR executives support cultures where innovation and great work — from idea conception to delivery — thrive? In this presentation, Kevin Ames will reveal insights from the largest-ever study of award-winning work. He’ll share five researched practices that every employee, team and leader can use immediately to make a difference and drive improved results.

HR Leveraging Technology to Create Competitive Advantage

Executive Boardroom sponsored by: Appirio

Troy Closson
VP, Human Resources
Dal-Tile Corporation
Mark Greenway
SVP, Human Resources
J. B. Hunt Transport Services, Inc.
Jason Averbook
Chief Business Innovation Officer
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HR must be nimble enough to support a changing business landscape while meeting the demands of a global workforce. HR leaders are constantly looking for ways to improve efficiency while adding value to the organization. One way CHROs can gain new executive influence is to develop a greater understanding of cloud, mobile and social technologies, and ways to design, deploy and sustain these strategies. In this executive boardroom, Jason Averbook leads a discussion on the many forces shaping HR technology today and what it will take to be competitive in the future.

11:45am - 12:15pm


12:15pm - 1:45pm Luncheon Keynote

Toward 2020 – Accelerating Results through a Strategic People Plan

Keynote sponsored by: Assess Systems

Lisa Amoroso
Sr. Director, Diversity & Inclusion
Patrick McLaughlin
Frito-Lay North America
David Oliver
VP, Talent Management & Development
Frito-Lay North America
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In 2012, Frito-Lay’s senior team set a bold vision to double the business by 2020. This vision required an equally bold people strategy. In this session, Patrick McLaughlin and members of his team will highlight their work to create a strategic people plan that is preparing Frito-Lay for the realities of 2020. Their journey starts by highlighting the changing workforce and how talent, culture and capability must all be enabled to realize the company’s vision. Specific focus is put on how they have used employee feedback to create a purposeful culture shift, and they conclude with a review of how inclusion is at the forefront of that journey.

1:45pm - 2:15pm


2:15pm - 3:15pm Breakout Sessions

The GHP’s Workforce Development Initiative – Tackling Houston’s Human Capital Challenge

Featured Session

Dean Woods
SVP & Senior Advisor to CHRO
CenterPoint Energy, Inc.
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In 2013, The Greater Houston Partnership launched a major regional workforce development initiative in an effort to determine the barriers to developing a qualified employee base properly trained for tomorrow’s job needs. The GHP Regional Workforce Task Force commissioned a study to assess Houston’s workforce with particular focus on middle skills jobs — those requiring at least a high school diploma, but less than a four-year degree. Dean Woods discusses the conclusions from the study, and what the near- and long-term priorities are as the Houston area and GHP proactively work to recruit technical talent to serve the needs of the region’s rapidly expanding economy.

Session description coming soon

Featured Session sponsored by: Challenger, Gray & Christmas, Inc.

Sandi Stevens
Senior Vice President
Challenger, Gray & Christmas, Inc.

A Healthy Exchange – Best Practices in a New Healthcare Landscape

Executive Boardroom sponsored by: Towers Watson

Dan Sessa
Lennox International Inc.
Van Waldrop
VP Human Resources
Lehigh Hanson
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U.S. employers are facing immediate challenges to control healthcare costs and avoid the coming excise tax while also keeping their employees healthy and productive. Towers Watson will lead a strategic discussion on how employers can get the best value and drive high performance from their healthcare spend. This session will examine the opportunities of exchange-based solutions (versus self-managed options) and how an organization can determine the path that’s right for them. Join peers in this executive boardroom to learn about practical and effective healthcare strategies that can engage employees and manage costs.

3:15pm - 3:30pm


3:30pm - 4:30pm Closing Keynote

Session description coming soon


Telvin Jeffries
4:30pm - 5:00pm

Closing Reception and Luxury Prize Drawings