January 31, 2011 / Governing Body Private Dinner

6:30pm Governing Body Private Dinner

Building a Sustainable Organization in an Innovative Economy

Dinner Keynote

Tom Kochan
George M. Bunker Professor of Work & Employment Relations
MIT Sloan School of Management
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Given the impact the turbulent economy has had on the workforce, it is imperative that HR leaders continue to invest in engagement strategies in order to build strong organizations for the future. As the Co-Director of the MIT Sloan Institute for Work and Employment Research, Professor Kochan has key insights into the economy’s impact on businesses in the Boston area. Join Kochan as he focuses on the vital issues facing HR leaders, how innovation can play an integral role in recovery, and what it will take to restore the confidence of the workforce.

February 1, 2011 / Conference

7:00am - 8:00am

Registration & Breakfast

8:00am - 9:00am Opening Keynote

The Importance of HR in a Successful Company

Keynote sponsored by: Aetna

Joe Petrowski
Cumberland Farms Gulf Oil Group
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As CEO of the Cumberland Farms Gulf Oil Group, Joe Petrowski depends on an effective HR organization to drive productivity and engagement. Leading teams across a two-pronged business that encompasses more than 600 convenience store locations and a network of fuel retailers, Petrowski knows that having the right people in the organization is critical for business. In the highly scrutinized and global gas industry, integrating HR leaders into the corporate strategy is essential. Join Petrowski as he discusses the key components of HR - recruiting, training, incentives, development, communication and processes - and their importance to the success of the organization.

9:00am - 9:30am

Networking Break

9:30am - 10:30am Breakout Sessions

Top Notch Customer Service - How People Make the Difference

Executive Discussion sponsored by: Towers Watson

Toyin Ogun
SVP, Human Resources & Customer Service
L.L.Bean, Inc.
Marie McCarthy
Director of Talent, Human Resources
L.L.Bean, Inc.
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In the midst of a recession and changing customer expectations, L.L.Bean has ranked as the #1 provider of customer service by the National Retail Federation for three years in a row. A core part of this ongoing success comes from their foundational values, the building of talent capabilities and the engagement of people in the strategies of the organization. Learn how L.L.Bean remains an industry leader in customer service by evolving the corporate culture and development efforts, and by using predictive indicators to track employee engagement and customer impacts.

Session discovery topics:

  • Aligning strategies and goals
  • Assessing talent and developing high potentials
  • Connecting employee and customer data - does performance match potential

Advancing Corporate Strategy Through HR

Featured Speaker sponsored by: The Standard

Karen Weisz
VP, Human Resources & Corporate Services
The Standard
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A working partnership between HR and C-Suite executives can add unique value to the development of corporate strategy and help it take root within an organization. Join Karen Weisz as she shares her challenges and triumphs experienced at The Standard, and the resulting impact of having HR as a business partner and shared service role model to provide strategic and operational value.

Session discovery topics:

  • Using organizational capability assessment to influence strategic plans
  • Engagement through incentives and bonus programs to drive business results
  • Aligning the workforce with corporate goals and objectives
10:30am - 10:45am

Networking Break

10:45am - 11:45am Breakout Sessions

Creating a Global Compensation Strategy

Best Practice sponsored by: SuccessFactors

Ann Liotta
Corporate VP, Human Resources & Organizational Development
Nypro Inc.
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After a company reorganization, the HR team at Nypro Inc. needed to create a consistent compensation approach for each new market segment. Although challenged by Nypro's 44 locations spread across 15 countries, Ann Liotta and her team successfully implemented a global compensation system which resulted in record high profits. Join Liotta as she talks about the process, challenges, and successes in meeting key strategic objectives.

Session discovery topics:

  • Fulfilling business potential - HR and value add
  • Balancing the project timeline with project buy-in
  • Getting started - have courage

Keys to Recruiting Top Talent

Featured Speaker sponsored by: CareerBuilder

Mary Delaney
Personified, a CareerBuilder Company
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One of the challenges facing HR executives today is the effective recruitment of top talent. With more than 10 years of experience studying Fortune 1000 clients, Mary Delaney has gained significant insights into the key influencers of effective recruiting that impact every company’s recruitment process. In this session, Delaney will examine real-life examples of effective recruitment campaigns and discuss what made each of them a success.

Session discovery topics:

  • Evaluating where your company stands in hiring the best talent
  • Making changes to improve quality and reduce cost
  • Monitoring your plan and making continuous improvements
11:45am - 12:15pm

Networking Break

12:15pm - 1:45pm Luncheon Keynote

Building a Winning Culture: Leadership as Competitive Advantage


Ed Ruggero
Former U.S. Army Officer
Author & Military Historian
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In his book Combat Jump, Ed Ruggero tells the story of the 1943 Allied invasion of Sicily. In this first attempt by the U.S. Army to use parachute forces, nearly everything went wrong. Though dropped far from their targets, some lost and leaderless, the paratroopers still accomplished their missions. Their energetic, innovative and fearless commander prepared them for success by developing his subordinates, communicating the mission and inspiring his people.

Session discovery topics:

  • Developing creative thinkers - leaders who will act when needed and seek to do the right thing
  • Inspiring subordinates to become pro-active problem solvers
  • Communicating the mission and a sense of responsibility
  • Articulating beliefs so that every supervisor and employee understands expectations
1:45pm - 2:15pm

Networking Break

2:15pm - 3:15pm Breakout Sessions

Building a Proactive Employee Relations Strategy

Best Practice

Bill Coe
National Director of Human Resources
UniFirst Corporation
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In response to increased regulations and labor relations challenges, Bill Coe and his team developed an employee education program to help mitigate petitions for unionization. In the 14 months since the program's launch, UniFirst Corporation has reduced the number of petitions filed to zero. Coe tells the story of his team's successes and challenges, and discusses the evolution of UniFirst's effective employee relations toolkit.

Session discovery topics:

  • Recognizing the threat - The Employee Free Choice Act
  • Understanding the political landscape and regulatory constraints
  • Avoiding common employee engagement pitfalls

The Enterprise Talent and Collaboration Imperative

Featured Speaker sponsored by: Knowledge Infusion

Jason Averbook
Knowledge Infusion
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HR is struggling to drive enterprise talent visibility and understand how social media and collaboration tools can be implemented without disrupting a company’s culture and legal exposure. At the same time, organizations are looking for the answer of how to provide an information-starved workforce with the information tools to better execute their jobs. Join Jason Averbook as he shares trends, best practices and success stories on driving new levels of performance through transformation of talent management practices and enterprise collaboration.

Session discovery topics:

  • How to define and articulate talent management and enterprise collaboration to business leaders
  • Defining a strategy for workforce technology that blends social collaboration, portal and direct access
  • Leveraging today’s emerging technologies to drive cost savings and value creation
3:15pm - 3:30pm

Networking Break

3:30pm - 4:30pm Closing Keynote

Transforming a Global Business through a Global Process Redesign

Keynote sponsored by: Taleo

Mike Dunford
SVP, Human Resources
Covidien plc
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In the two and a half years since Covidien was created from Tyco International, Mike Dunford and his team have implemented 22 global HR processes for 42,000 employees in 69 countries, allowing for a successful globalized business. Join Dunford as he relates his company's journey through a global HR transformation, including the lessons learned and what lies ahead.

Session discovery topics:

  • Making your business case - getting executive sponsorship
  • Keeping it simple - you have to walk before you can run
  • Starting with the process and the rest will follow
4:30pm - 5:30pm

Closing Reception and Luxury Prize Drawings