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11:00am - 12:00pm Breakout Sessions
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David Ernst
AVP & CIO
University of California, Office of the President
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Philip Fasano
Executive Vice President and Chief Information Officer
Kaiser Permanente
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How are CIOs balancing the challenge of improving IT efficiencies and maximizing their investments during challenging economic times? CIOs are continually tasked with meeting the needs of the business while budgets decline and customer demands increase. How are IT leaders keeping their organizations responsive and agile? Join these IT leaders in this candid conversation about ways IT departments can eliminate waste and increase efficiencies, plan for business process excellence, drive innovation and control costs.
Session discovery topics:
- Strategic planning for economic recovery and growth
- Improving collaboration between IT and business partners
- Prioritizing projects to align with business needs
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Expand Session Description
When competition is high, customer and employee satisfaction is crucial for success. Technology can provide tools to efficiently and effectively enhance communication and collaboration among employees, suppliers and customers that can lead to superior customer experience. At LA Fitness International, with more than 20,000 customer-facing employees at more than 360 clubs, George Bedar and his team realized the need for a major overhaul of their telecommunications systems to leverage state-of-the-art unified communications. In the span of one year, Bedar led the deployment of a stable, scalable and more cost-efficient unified communication solution for all LA Fitness clubs. The resulting system created a buzz of interaction among employees, significantly reduced costs and became a pillar of LA Fitness’ business operations. Join Bedar as he describes this successful transformation and shares his lessons learned along the way.
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After working more than 20 years in the for-profit business sector, Adam Bricker, CIO of World Vision International, shares his insights on leading IT at one of the world’s largest non-profits. At World Vision, Bricker is responsible for information systems, ‘expeditions’ and shared services of more than 900 staff members across 100 countries. Bricker shares his thoughts on the difference between leading a project and leading an expedition. Planning and leading an effective IT expedition, for example, means choosing team members along a unique set of criteria, setting elegant operating principals and guidelines that motivate but don’t constrain, and removing ‘administrivia.’ Bricker reveals his lessons-learned from the non-profit world including valuable insights on operating on a non-profit budget, engaging your team and enabling your staff’s personal journeys to benefit corporate goals.
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